8.7
Spot Score
Helpwise Reviews in June 2026: User Ratings, Pros & Cons
Efficient customer support, simplified.
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Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Helpwise Reviews & Ratings
Spotsaas Editor’s POV
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.Read more
Helpwise pros and cons
Shared inbox functionality
Multi-channel support
Collaboration tools
Real-time monitoring
Learning curve for new users
Limited integrations
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Showing 131-140 out of 170
ST
Seth T
10/19/21
"Helpwise has streamlined our email communication"
What do you like best about Helpwise? It makes it easy to quickly respond to emails and communicate with our applicants. What do you dislike about Helpwise?
AN
Angie N
10/19/21
"What a great platform! The support and the software are absolutely top notch!"
What do you like best about Helpwise? This great software is perfect for a team managing multiple inboxes and support areas. The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question / request really quickly and have it sorted really quickly. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
AU
Anonymous User
10/19/21
"Simple, Very easy to use, user friendly"
What do you like best about Helpwise? well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise What do you dislike about Helpwise?
AU
Anonymous User
10/11/21
"Simple and Effective SMS tool"
What do you like best about Helpwise? Clean and simple interface. Easy to set up and easy to use. What do you dislike about Helpwise?
LR
Lukas R
10/06/21
"Best all in one support tool"
What do you like best about Helpwise? UI/UX is fantastic. Very clear threads of individual tickets. Good assignment to individual operators. Possibility to trace a ticket by a unique number, which is also known to the customer. Great mobile app.
GA
Gabriel Alejandro R
09/30/21
"The best shared inbox tool i've ever tested"
What do you like best about Helpwise? I like the uptime and how fast it works. We're a big team and it didn't crash while we were working. What do you dislike about Helpwise?
AB
Ankit B
09/30/21
"Helpwise just can't stop helping"
What do you like best about Helpwise? All emails at one location, including SMS and social profile inbox. Quick Customer Support
JR
Janiece R
04/08/21
"Helpful Helpwise!"
What do you like best about Helpwise? I love how responsive the help team is! No matter what strange question I'm asking, they get back to me and help me figure it out.
AN
Anatole N
03/25/21
"Attractive price point but lacks key features and UX"
What do you like best about Helpwise? Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions.
AN
Anatole N
03/25/21
"Attractive price point but lacks key features and UX"
What do you like best about Helpwise? Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].