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8.7

Spot Score

Helpwise - Live Chat Software

Helpwise Reviews in May 2025: User Ratings, Pros & Cons

Efficient customer support, simplified.

4.8

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Starts from $83.25/Month when Billed Yearly, also offers free forever plan

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Helpwise Reviews & Ratings

4.8

Excellent

Based on 145 ratings & 170 reviews

Rating Distribution

Excellent

(128)

Very Good

(34)

Good

(8)

Poor

(0)

Terible

(0)

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Showing 131-140 out of 170

SR

Steven R

10/19/21

4.5 out of 5

"Very useful software"

What do you like best about Helpwise? Its a team system, no searching for emails sent to one person again. Its quick to see the trail of a conversation. What do you dislike about Helpwise?

ST

Seth T

10/19/21

4.5 out of 5

"Helpwise has streamlined our email communication"

What do you like best about Helpwise? It makes it easy to quickly respond to emails and communicate with our applicants. What do you dislike about Helpwise?

AU

Anonymous User

10/19/21

4.5 out of 5

"Easy and useful"

What do you like best about Helpwise? Easy to use once setup is done. Multiple-way to set inbox. What do you dislike about Helpwise?

AU

Anonymous User

10/11/21

5 out of 5

"Simple and Effective SMS tool"

What do you like best about Helpwise? Clean and simple interface. Easy to set up and easy to use. What do you dislike about Helpwise?

LR

Lukas R

10/06/21

5 out of 5

"Best all in one support tool"

What do you like best about Helpwise? UI/UX is fantastic. Very clear threads of individual tickets. Good assignment to individual operators. Possibility to trace a ticket by a unique number, which is also known to the customer. Great mobile app.

AB

Ankit B

09/30/21

5 out of 5

"Helpwise just can't stop helping"

What do you like best about Helpwise? All emails at one location, including SMS and social profile inbox. Quick Customer Support

GA

Gabriel Alejandro R

09/30/21

5 out of 5

"The best shared inbox tool i've ever tested"

What do you like best about Helpwise? I like the uptime and how fast it works. We're a big team and it didn't crash while we were working. What do you dislike about Helpwise?

JR

Janiece R

04/08/21

4.5 out of 5

"Helpful Helpwise!"

What do you like best about Helpwise? I love how responsive the help team is! No matter what strange question I'm asking, they get back to me and help me figure it out.

AN

Anatole N

03/25/21

2.5 out of 5

"Attractive price point but lacks key features and UX"

What do you like best about Helpwise? Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions.

AN

Anatole N

03/25/21

2.5 out of 5

"Attractive price point but lacks key features and UX"

What do you like best about Helpwise? Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].