Helpwise Reviews in May 2025: User Ratings, Pros & Cons

"Exceptional team and software. Can't say enough good things about Helpwise"

What do you like best about Helpwise? Their own live chat support and responsiveness What do you dislike about Helpwise?

"Phenomenal product! Great customer service"

What do you like best about Helpwise? The speed of customer service and how easy it is to get up and running. What do you dislike about Helpwise?

"Outstanding shared inbox solution, outstanding support"

What do you like best about Helpwise? Love that my team can see what's coming and going from each of our inboxes. We always know if a client has been replied to, if there's a message that requires our attention and absolutely love the ability for our team to chat with each other within each message, about each message. The support has been outstanding from day one and continues to be, even while they grow. They value client feedback and quickly implement suggestions. They've even ...

"A good Inbox tool to manage your Email teams."

What do you like best about Helpwise? The best attributes: - A collaborative tool to manage your Emails and teams

"Excellent I recommend it"

What do you like best about Helpwise? The best thing is the wide variety of inbox types, and also customer service. An excellent application to manage support with my clients. Helpwise helpdesk is very efficient and fast, as soon as you have a problem it is there to solve it.

"BEST all in one communication tool in the market"

What do you like best about Helpwise? There is a lot of things I love about Helpwise: They got the BEST SUPPORT in the market. Believe me, there was no time that they have taken more than 5 minutes to reply to my queries. They listen, consider our feedback and proactively work on the feedbacks, and best of all is they deliver on time.

"Excellent Integration of Communication Channels and Perfect Team Collaboration"

What do you like best about Helpwise? It is great how Helpwise allocates or assigns email conversations amongst team members. Potential issues I encountered were rather my mistake, but the team has been super responsive and helpful.

"Fantastic tool"

What do you like best about Helpwise? Fantastic tool, and really five stars support :) What do you dislike about Helpwise?

"An awesome support & marketing solution to communicate through many channels."

What do you like best about Helpwise? That I can set up and use exactly the inboxes / channels I need like mail, website chat, WhatsApp or SMS. The knowledge base feature is a great addition. The interface is straightforward and easy to use.

"Helpwise is awesome! (and I've tried every customer service platform out there!)"

What do you like best about Helpwise? Set-up is super easy and customer support is outstanding! Helpwise saves us from missing messages and emails from current customers and prospective clients. Before we were getting our wires crossed and things slipped through the cracks. I also bring on interns each year that need to be able to communicate as our company. I can bring them on temporarily without having to create a whole new email for them.