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8.7

Spot Score

Helpwise - Live Chat Software

Helpwise Reviews in May 2025: User Ratings, Pros & Cons

Efficient customer support, simplified.

4.8

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Starts from $83.25/Month when Billed Yearly, also offers free forever plan

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Helpwise Reviews & Ratings

4.8

Excellent

Based on 145 ratings & 170 reviews

Rating Distribution

Excellent

(128)

Very Good

(34)

Good

(8)

Poor

(0)

Terible

(0)

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Showing 121-130 out of 170

AU

Anonymous User

10/22/21

3.5 out of 5

"Good shared inbox solution"

What do you like best about Helpwise? It gets the job done. You can share your inboxes with your team. You can share email and WhatsApp accounts. What do you dislike about Helpwise?

CA

Claudia A

10/22/21

2.5 out of 5

"Really easy to navigate and great to assign emails to representatives"

What do you like best about Helpwise? We are assigning people to respond to emails. What do you dislike about Helpwise?

AU

Anonymous User

10/22/21

3.5 out of 5

"Good shared inbox solution"

What do you like best about Helpwise? It gets the job done. You can share your inboxes with your team. You can share email and WhatsApp accounts. What do you dislike about Helpwise?

CA

Claudia A

10/22/21

2.5 out of 5

"Really easy to navigate and great to assign emails to representatives"

What do you like best about Helpwise? We are assigning people to respond to emails. What do you dislike about Helpwise?

SC

Shelby C

10/20/21

5 out of 5

"Our team is on the same page!"

What do you like best about Helpwise? The ability to manage multiple inboxes and communicate with each other. What do you dislike about Helpwise?

AU

Anonymous User

10/19/21

5 out of 5

"Simple, Very easy to use, user friendly"

What do you like best about Helpwise? well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise What do you dislike about Helpwise?

AU

Anonymous User

10/19/21

5 out of 5

"Best omnichannel solution ever!"

What do you like best about Helpwise? Pretty much everything. We couldn't be happier! When this pandemic started, we were looking for an omnichannel solution, as checking emails and social networks separately was difficult and time-consuming. Then we found Helpwise with a great introductory price with the exact number of channels we needed. Helpwise includes everything you may need. From email (it allows to show the ticket id to the customer by using placeholders), to Facebook and Instagram ...

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AN

Angie N

10/19/21

5 out of 5

"What a great platform! The support and the software are absolutely top notch!"

What do you like best about Helpwise? This great software is perfect for a team managing multiple inboxes and support areas. The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question / request really quickly and have it sorted really quickly. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

AU

Anonymous User

10/19/21

5 out of 5

"My Experience with Helpwise"

What do you like best about Helpwise? The biggest upside of using helpwise is its ease of use. Having everything in an easy to use format makes the whole experience enjoyable. From your dashboard, you can basically see all your email accounts in one easy and convenient place.

AU

Anonymous User

10/19/21

5 out of 5

"Helpwise Review"

What do you like best about Helpwise? the labeling and the notes that we can leave on email received What do you dislike about Helpwise?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].