Pinned by SpotsaasGuest User· asked about 7 months ago
How does ticket management work?
our support process involves a lot of tickets, and I'm curious how help scout manages them. do we get features like prioritization and categorization?
8 Upvotes1 answer
1 Answer
Product Researcher
Help Scout includes reliable ticket management features that let you prioritize, categorize, and assign tickets to team members. This helps confirm that nothing falls through the cracks and that your team can respond efficiently.
4