Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Simple but lacks convenient functions

What do you like best? I like how easy it is to complete time entries and process payrolls. What do you dislike? I dislike how difficult it is to run reports whether it is an employee census, payroll report or deduction report, they are very hard and confusing to get all of the information you need. Recommendations to others considering the product: Great for simple payroll processing but if you are looking for an all in one HRIS software I suggest looking at other ...

Love Heartland Payroll

What do you like best? I love how easy it is to use and I love the customer service I always receive. What do you dislike? I can't think of any problems I've had with Heartland that would cause me to dislike anything. What problems are you solving with the product? What benefits have you realized? Heartland Payroll takes care of paying the employees and filing any tax requirements on a State and Federal level. I don't have to try and figure out taxes and social security. ...

If I Had Only Switched Sooner . . .

What do you like best? I love the accuracy of my payrolls, the helpfulness of my payroll specialist, and the ease it has been to get our checks cut. I run a seasonal business without about 600-700 employees, and I had literally been in tears trying to run payroll with the payroll company I had before Heartland, which happens to be one of the largest payroll companies in the U.S. What do you dislike? I honestly can't think of anything that I dislike. When the sales rep that I had at ...

Customer Service is a dream

What do you like best? I can only speak for the payroll specialist I have worked with, Priscilla Proch. She is ALWAYS kind, which is KEY, however she is also extremely informative and lovely to work with. An asset to the company on all levels. What do you dislike? Recently when I have entered payroll and then navigate off the page, some of the data has been lost, however I have fixed that by periodically navigating off the page to save so I don't time out, even though the time I am ...

Excellent service and easy payroll!

What do you like best? Easily my favorite part of Heartland is my representative and my payroll specialist! These 2 individuals have made the experience with Heartland Payroll a breeze! Beside this the program is so easy! It all boils down to entering the hours per employee and then writing a check. Cannot beat it! What do you dislike? I don't really dislike anything about Heartland Payroll. What problems are you solving with the product? What benefits have you realized? When ...

Angelia Van Swearingen

What do you like best? In this day and age we lack the personal touch way too often. That is why I recommend Heartland to everyone! Angelia has been my specialist at the last 3 Jobs I have run. She goes above and beyond for me every time I call and always does it with a smile!!! What do you dislike? When Angelia goes on vacation (she spoils me lol) Recommendations to others considering the product: Absolutely wonderful to work with! What problems are you solving with the ...

Best Payroll Management Company Around

What do you like best? Their Graphical User Interface. It is very easy to use and is laid out in a logical manner. What do you dislike? I do not really dislike anything about the service. However, I do find some (very few) of the help screens to be lacking. Recommendations to others considering the product: I think that Heartland Payroll Systems is the best payroll management system we have ever used. I find they responsive, knowledgeable, an very professional. Any changes in ...

Seamless transfer & consistent, top notch service!

What do you like best? The multifunctional dashboard makes it easy to keep employee information in one safe place, as well as retrieve reports easily. What do you dislike? Haven't really hurdled any dislikes at this point. Recommendations to others considering the product: Give them an opportunity to show you what they can offer - you may be pleasantly surprised! What problems are you solving with the product? What benefits have you realized? PTO/Vacations are easy to ...

Scudiero Agency

What do you like best? They are always available and no voice response units and the CSRs are always helpful and knowledgeable What do you dislike? I really do not dislike anything about the service I receive from Heartland. Recommendations to others considering the product: Very easy to do business with. What problems are you solving with the product? What benefits have you realized? Easy of business, as well as tax reporting et al

Easy, timely and a good value

What do you like best? Ease of use and designated account rep. Never had to wait on hold very long What do you dislike? Can't think of any, never had a problem Recommendations to others considering the product: Try it you'll like it What problems are you solving with the product? What benefits have you realized? Having a third party do payroll frees up our bookkeeper for of duties.