Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

10 Years of Excellent Customer Service

What do you like best? We like having our own Payroll Specialist; we like that our Payroll is complete, accurate and worry-free; we like that Heartland takes care of filing our quarterly taxes; we like the ease of working with the online system; we like that their Customer Service is nationwide and we can get after hours help if needed. The list goes on... What do you dislike? We find little to dislike about Heartland. Perhaps, that our issues can take a little time to resolve, as ...

Customer Value!

What do you like best? Whenever we have a question or issue - our rep has been right on it and easy to solve for us What do you dislike? Really no dislike at this time. We are a small company and they serve us well. Recommendations to others considering the product: Ease of use and monthly fees What problems are you solving with the product? What benefits have you realized? We use Heartland for payroll- and it has been easy to do online an track Response from Casey ...

Very happy with personalized customer service.

What do you like best? The ability to get an American human on the phone immediately, to support me. And, my rep, Michelle, is always looking out for us... She will remind us if we have not submitted payroll! What do you dislike? The web application needs updating badly! What problems are you solving with the product? What benefits have you realized? I can easily and affordably process payroll and remove this burden from my very small staff. Response from Casey C. of ...

Very pleased with the quality of service provided

What do you like best? Heartland consistently provides quality service at all levels. Their response to customer inquiries or requests for assistance is exceptional. I am frequently contacted by other payroll processing companies but I would never consider switching to another company. Heartland is just too good at what they do. i cannot think of one thing that I would want them to change. What do you dislike? There is nothing that we dislike about Heartland. Recommendations to ...

Heartland Payroll is great

What do you like best? It is easy to use and gives good reporting What do you dislike? I don't like the way it shows the additional hours because it lumps them together instead of having the hours listed separately. What problems are you solving with the product? What benefits have you realized? Payroll and Reporting. The benefits are the software is easy to use and the reporting gives us everything we need. Also the customer service is amazing. Response from Casey C. of ...

Heartland does it all!

What do you like best? The fact that I have a dedicated payroll specialist, and when she is out, another one steps in, introduces himself/herself, and the ball keeps rolling. The fact that I get an email reminder and that I can process my payroll either through email or worst case scenario, phone. What do you dislike? I have nothing to add here as I do not dislike anything about their service. Recommendations to others considering the product: It is a very affordable payroll ...

Great customer service

What do you like best? Their website is easy to use, and if you need some help my payroll specialist is always ready to assist me. What do you dislike? i have not had any problems with this product. Recommendations to others considering the product: worth it! What problems are you solving with the product? What benefits have you realized? Makes paying my employees easy, and I don't have to worry about filing the tax returns or preparing W2s Response from Casey C. ...

Heartland Payroll

What do you like best? I like that my rep is always available to help. What do you dislike? Wish there was a mobile app for me to submit payroll on. Would like to be able to use it on my iphone or on the ipad. What problems are you solving with the product? What benefits have you realized? Helps me keep payroll organized. Response from Casey C. of Heartland Payroll edit Thank you for the review! We'll gladly pass along your suggestions.

They are awesome

What do you like best? They always answer my requests RIGHT AWAY, and are very helpful. What do you dislike? The inability to "take back" a accidential payroll processing. They should color the Preview and Processing buttons different colors. Also they used to have a thing with GetHired where you could retry the import of a newhire again, and that disappeared in the last few months. Would like that back rather than waiting up to 6 hours for it to do it again. What problems are ...

Mostly helpful staff and easy to use!

What do you like best? I appreciate the ease of using the online dashboard. What do you dislike? I dislike how long it has taken to have the properly quarterly employment forms filed with our state. Recommendations to others considering the product: Use your resources within the organization so you can make sure you are taking advantage of everything possible for your business. What problems are you solving with the product? What benefits have you realized? Year end ...