Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Heartland is great!

What do you like best? I like that we have a specific customer service representative. In the past, we just had to call customer service with our old platform. We never knew if the information we were told was accurate or not and half the time it wasn't! We don't have that issue with Heartland! What do you dislike? I honestly can't think of anything I dislike. Maybe the only thing is that we don't have the history because of the fact we switched, but that's not Heartland's fault! ...

Very, very positive

What do you like best? When I have questions or concerns, Heartland is extremely helpful and knowledgeable. What do you dislike? I have not had any negative experiences so far. Prior payroll service we used was terrible so this is very refreshing! Recommendations to others considering the product: Hiring the services of a payroll company is scary. You are entrusting them with all of your banking information, employee social security numbers, etc. You are also counting on ...

Excellent Service

What do you like best? The customer service & account reps are outstanding. They answer any questions quickly and effectively. What do you dislike? I don't have a single complaint thus far. Recommendations to others considering the product: 100000% recommend. Extremely easy, saves time, customer services/account reps are extremely helpful and responsive.. What problems are you solving with the product? What benefits have you realized? Heartland handles my credit card ...

2 years with Heartland Payroll

What do you like best? During the two years we have been with Heartland, I have experienced great customer service, ease of operation online, and follow through from the staff. I have appreciated the HR tool immensely. What do you dislike? Still working on an accurate PTO accrual. At present, I re-enter the allotted PTO at the beginning of each year - usage is subtracted; however, the number as to be re-entered each year. What problems are you solving with the product? What ...

Efficient and Effective Payroll Services

What do you like best? I have been a client of Heartland for several years and everything is handled efficiently and effectively. I have had no issues whatsoever and appreciate having a dedicated payroll specialist to make sure everything is done correctly. What do you dislike? I have no complaints or dislikes at this time. What problems are you solving with the product? What benefits have you realized? Payroll is done. Employees are paid on time, and taxes are all submitted ...

They have been amazing from day one.

What do you like best? The first acct rep I had set up a spread sheet for me to price out various jobs. I have to be able to account for how much money each job is costing me for payroll. I have a commercial cleaning company and have several accounts that staff work every night.They developed the spread sheet and the monthly report so I can see monthly, quarterly, yearly my real costs for payroll per account. My previous payroll company didn't/wouldn't do that. What do you dislike? ...

Making my job easier

What do you like best? That when I'm traveling I can still log in and do the payroll where ever I am. I can send the reports to my boss when he is traveling and everything is so easy to do with the program. What do you dislike? I can't think of a single thing I dislike. they have a really great program. Recommendations to others considering the product: It's a great, easy to use product. You will save time and frustration. What problems are you solving with the product? ...

More bells and whistles than I need but a great service

What do you like best? My sales rep is still on the job and available for my calls even 3 years later! He's my go-to support when I can't figure out something I'm trying to do. Talking to support at Heartland is helpful if you get someone helpful. What do you dislike? It's not a user-friendly service for a non-HR, non-accounting person. When I started with Heartland, my bank integrated with my accounting system (Xero) and doing payroll was much easier. Then my bank changed to a ...

Heartland payroll

What do you like best? The communication and the fast response. What do you dislike? There is nothing to dislike, they have answered all my questions when needed and have taken care of any issues I might of had with great professionalism and courtesy! What problems are you solving with the product? What benefits have you realized? I realized I do not have to worry about filing the company taxes or worry about any new changes that has to be applied to payroll. They take care ...

Heartland has provided an excellent service.

What do you like best? Immediate answers from employees as well as reminders and availability. What do you dislike? yearly increase to payroll service as we are a small business. Recommendations to others considering the product: I would recommend this product. What problems are you solving with the product? What benefits have you realized? None. Benefits are on time reports and pay schedules.