GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Why I love using GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is a secure connection so customers not afraid to use it What do you dislike about GoTo Resolve (formerly GoToAssist)? Time of connection it looks long till connection established Recommendations to others considering GoTo Resolve (formerly GoToAssist): I am using GoToAssist for many years every day all day connected to Servers & hosts securely What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Outstanding app for tech support!"

What do you like best about GoTo Resolve (formerly GoToAssist)? first of all that it has a free plan for indie remote tech support, plus lot of features that it has but the one that i like most is TI automatization; you can automate process , run custom scripts to make your work less heavier and pretty much less time consuming. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only thing is the plans are not according the market; i strongly believe it can be worked out a bit ...

"My takes on GoTo Resolve based on extensive use for my client"

What do you like best about GoTo Resolve (formerly GoToAssist)? In my opinion, or you can call it in my personal use case, what I feel the best thing I liked about GoTo Resolve is 1. I could access and boost my productivity while connecting multiple screens, which highly improved the efficiency of my workflow. 2. It Allows me to connect with my clients and their customer to quickly diagnose the issues on their machines and provide a quick fix. What do you dislike about GoTo Resolve ...

"easy to connect and navigate"

What do you like best about GoTo Resolve (formerly GoToAssist)? it's a simple way to have tech people connect remotely basic navigation for personnel who aren't tech savvy What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes didn't always connect after new updates What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? we don't need IT people on site for most of our issues

"GoTo Resolve Could Be Your Solution!"

What do you like best about GoTo Resolve (formerly GoToAssist)? The day to day use lined up with the claims the company made and provided our company some much-needed solutions to problems we had at the time. Overall, it worked well and helped us save time and money. What do you dislike about GoTo Resolve (formerly GoToAssist)? We encountered issues when connecting with clients who used more than one monitor. It requires a few extra steps and can be cumbersome, especially with less ...

"One of the advanced IT management and helpdesk software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Goto Resolve is the next level of IT management software, one of the best software for remote access and control from IT team to employees to resolve their tickets, this software is little bit more advanced than other software, and the best in this is camera sharing and connect to devices and yes remote access, it can be connected to any different platform with any device, resolve any types of ticket raised, it gives the full ...

"Simplify your IT Management"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and very quick. Very often, getting a client or colleague to do something on their computer they are not familiar with is an arduous task. With this, my job is greatly simplified. The seamless integration with slack and MS Teams, too, is a godsend. I can quickly resolve tickets right from slack as when they appear. What do you dislike about GoTo Resolve (formerly GoToAssist)? It is a little on the pricier side ...

"Remote desktop in our fingertip"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like this product since its having easy to use user friendly UI's What do you dislike about GoTo Resolve (formerly GoToAssist)? i didn't experience anything so far found in this product. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? it help us to resolve our all it related issues on our remote customers.

"Wonderful helpdesk product to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve help to resolve all queries remotely and streamlines the support system What do you dislike about GoTo Resolve (formerly GoToAssist)? This software has certain downtime and delays the work,nehich cause bad experience What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It solve problems by given an consolidated support system. Super secures all data at all times.

"Great Product for Remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? Goto Assist (Resolve) is an easy enough product for the remove assist admin and the user being helped. This product has the safety of the end-user knowing what assistance the tech is providing. Compared to other products, the product works well in low bandwidth and high latency environments. What do you dislike about GoTo Resolve (formerly GoToAssist)? The licensing could be better. Over all the product is fine with limited ...