GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Great remote support software"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to start remote sessions without having to request the user download any application. Just with a link an a 6 digit code, helping on user acceptance. Also has great automation tools for IT for software installation, patching, updates, etc. What do you dislike about GoTo Resolve (formerly GoToAssist)? The free version is really limited, it's more like a trial. There are features that are paid add ons like mobile ...

"Excellent software during the pandemic and after!"

What do you like best about GoTo Resolve (formerly GoToAssist)? It was really easy to use for client meetings. They were able to log on without any issues. We were able to track our productivity and increase it with the use of this software. What do you dislike about GoTo Resolve (formerly GoToAssist)? This software was very easy to use and we did not have any issues. We had very good training and the support was excellent and well received by employees in our group. What problems is GoTo ...

"GoTo Resolve - Best Remote Access Solution"

What do you like best about GoTo Resolve (formerly GoToAssist)? Well, it can run automated commands on multiple devices simultaneously. It runs on all operating systems like windows, android & MacOS as well. This really gives edge on all competitors What do you dislike about GoTo Resolve (formerly GoToAssist)? I really like it; it meets my expectations, so I don't think so there is any major flaw in this software What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"GoToResolve - A good product at a high price!"

What do you like best about GoTo Resolve (formerly GoToAssist)? Software works easily, systems can be added quickly, and software download works quickly and efficiently for many platforms. Had no issues using this product to work on PC's or Mac's. What do you dislike about GoTo Resolve (formerly GoToAssist)? The price is much higher than comparable products. When Office 365 users can use Teams and achieve similar functionality, it makes the cost seem a little prohibitive. What problems is ...

"Fully featured, easy to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that this suite has desktop support tools integrated. You can track the issue and resolve the issue on one place. What do you dislike about GoTo Resolve (formerly GoToAssist)? It can be a little confusing finding your way around, and managing users. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It was always a hassle screensharing and contacting customers, you never know ...

"Outstanding app for tech support!"

What do you like best about GoTo Resolve (formerly GoToAssist)? first of all that it has a free plan for indie remote tech support, plus lot of features that it has but the one that i like most is TI automatization; you can automate process , run custom scripts to make your work less heavier and pretty much less time consuming. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only thing is the plans are not according the market; i strongly believe it can be worked out a bit ...

"Easy to Connect and flexible tools"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's easy to connect with end-user by just a link and user friendly options. What do you dislike about GoTo Resolve (formerly GoToAssist)? There are times when the connectivity doesn't work stable. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The connectivity issue and stability for a smooth connection.

"Very Intuitive"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use and salient features it carries What do you dislike about GoTo Resolve (formerly GoToAssist)? I can't think of anything I dislike about it What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It helps me to solve any software issues and share my screen like if there is any glitch in any of the software, I am using

"Why I love using GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is a secure connection so customers not afraid to use it What do you dislike about GoTo Resolve (formerly GoToAssist)? Time of connection it looks long till connection established Recommendations to others considering GoTo Resolve (formerly GoToAssist): I am using GoToAssist for many years every day all day connected to Servers & hosts securely What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Excellent remote access tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The options provided by this tool for both on-demand and real-time remote access to endpoints are solid. Having remote access to all our machines with the ability to elevate credentials for installs is great. The on-demand feature gives us an easy way to support BYO devices and third-party endpoints as well. What do you dislike about GoTo Resolve (formerly GoToAssist)? The web-based administrative portal can at times be ...