GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"A great service for companies looking to have internal communication solutions"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo provides us with communication solutions. We are a hospitality business focused on rental equipment for events and we mostly used them to communicate internally between our team as well as external calls such as calling third party companies and clients. Generally, they provide services to program our phones which they do quickly. Any additional extension that has to be registered is also done by them. What do you dislike ...

"Great Product for Remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? Goto Assist (Resolve) is an easy enough product for the remove assist admin and the user being helped. This product has the safety of the end-user knowing what assistance the tech is providing. Compared to other products, the product works well in low bandwidth and high latency environments. What do you dislike about GoTo Resolve (formerly GoToAssist)? The licensing could be better. Over all the product is fine with limited ...

"best helpdesk and remote access software that is so reliable !!"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve had made it very easy to connect and access the PC remotely and literally do anything that you would do if you were in front of the PC. Reboot, move files, run commands or diagnose the system. What do you dislike about GoTo Resolve (formerly GoToAssist)? We didn't feel any big downside with the GoTo tool. Sometimes the video might lag due to poor connection or file transfers felt slow but that definitely gets ...

"Great IT support for multiple interface platforms and remote workers"

What do you like best about GoTo Resolve (formerly GoToAssist)? The platform makes it easy for IT Support staff to assist remote workers with fixing local problems of connectivity, access, and/or general support. The process is much cleaner than other programs we've used. What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't know much about how good the support side is when the program doesn't function as intended since I am usually more on the receiving end of the IT ...

"Great IT support software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Resolve IT asset issues remotely and quickly. What do you dislike about GoTo Resolve (formerly GoToAssist)? None so far. All the features needed for Service desk support is available. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Troubleshooting Remote work users become very easy with this software

"Does what it says"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to learn and ease of use and tools are easy to find What do you dislike about GoTo Resolve (formerly GoToAssist)? Not enough phone support and sometimes switching between users it logs out automatically What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The live and end-user is unlimited . The ability to share files during remote sessions

"Easy Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like the ease of use of the program. It is a simple login to enable remote access with my IT person. They no longer have to come to the office to check on an issue What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing to dislike at this point. The program is so simple. Its one step to allow access remotely, whether IT support, working with one of my employees or working with one of my companies. What ...

"A user friendly helpdesk tool for larger groups"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very straightforward to implement, communication is straight forward for both front and back end users. What do you dislike about GoTo Resolve (formerly GoToAssist)? Ultimately this tool is useful for large working groups without an existing institutional ticketing service, but not as effective for small teams. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Workstation issues within ...

"Access and Sharing Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is very easy and available on all major platforms. It has a simple user interface, making it easy to understand and use. Like, users can manage their accessibility. It is one of the best software that supports the best remote access services. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes you may encounter some errors while transferring long files. I also wish I could maintain full control over my ...

"Easiest piece of software to use….one sent link does it all!"

What do you like best about GoTo Resolve (formerly GoToAssist)? Simple to use to connect customers and virtually offer tech support and troubleshoot their issues from anywhere. Easy to use for any level tech savvy customer or user. What do you dislike about GoTo Resolve (formerly GoToAssist)? The one issue is not having an override or access to the admin account based changes that a customer may need in order to solve their problem, but let's face it this is kinda hard to accomplish. What ...