GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Go to assist for remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? We like the ease of joining sessions with other vendors that need to provide support to us. It's easy to setup a remote session What do you dislike about GoTo Resolve (formerly GoToAssist)? Not much to dislike sometimes there are issues when dealing with multiple screens, but not too bad. Recommendations to others considering GoTo Resolve (formerly GoToAssist): I would recommend gotoassist for remote support due to it's ease of ...

"GoToAssist makes it easy to work with other IT folks remotely and do remote meetings."

What do you like best about GoTo Resolve (formerly GoToAssist)? Makes it easy to provide and get IT support. What do you dislike about GoTo Resolve (formerly GoToAssist)? No dislikes at this time. works as needed with no issues. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote IT support.

"Same great product you get from GTM"

What do you like best about GoTo Resolve (formerly GoToAssist)? Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I ...

"Easy for meeting schedule anywhere anytime "

What do you like best about GoTo Resolve (formerly GoToAssist)? Connect to remote customer by all means i.e. Mobile,laptop,tablet. I found useful when I was on the way n login thru mobile and can see other screen shared. Even if u r login well before the meeting,it will automatically login at the meeting time so no chance to miss the meeting. What do you dislike about GoTo Resolve (formerly GoToAssist)? It can use for certain no of people not the required (when more people are there).faced ...

"Go to Assist for web meetings"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is extreamly easy to work with and geared heavily towards the end user experience. What do you dislike about GoTo Resolve (formerly GoToAssist)? No comment here, very happy with this product in general. Recommendations to others considering GoTo Resolve (formerly GoToAssist): It's a great piece of software for meetings and remote support. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"GTA Help Desk for Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Remote Desktop Unattended support. We have remote users all over the world and when the unattended support worked properly, this was a valuable tool. What do you dislike about GoTo Resolve (formerly GoToAssist)? Restrictions with help desk ticket features. Inconsistency with the product. Sometimes computers would drop out of unattended support and we could not reach them. What problems is GoTo Resolve (formerly GoToAssist) ...

"Citrix"

What do you like best about GoTo Resolve (formerly GoToAssist)? The middleware software is used to package apps and push to the Citrix What do you dislike about GoTo Resolve (formerly GoToAssist)? It is useful and I don't encounter much difficulty. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Packaging and push

"Citrix Experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? It os easy to use and allows you to do everything you need quickly. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is some problems with delay and with rendering, but this could change depending on your region and internet connection quality. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I can easily connect with an office environment over the ocean and stay ...

"Awesome Remote Support Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very easy to set up. I like the Remote Desktop feature which allows you to access a customer's computer even while they are not around or online. Software was easy to download and use. Also like that you have the option to purchase a "Day Pass" for only $6.95 as I do not need to use this software very often so wouldnt see a ROI if I had to buy at full cost. ***UPDATE: I just received an email from Citrix on 12/11/16 stating ...

"GoToAssist is an excellent option for remote assistance needs."

What do you like best about GoTo Resolve (formerly GoToAssist)? I like having the ability to easily access a client's computer by just having them click a simple link. I also like the unattended access option as well as the ability to run as a service which allows reboots and switching logged in users. What do you dislike about GoTo Resolve (formerly GoToAssist)? On rare occasions, users will have difficulty joining a session. Recommendations to others considering GoTo Resolve (formerly ...