GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GoToAssist is awesome!"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist is an awesome product for those who need help in remote support, IT monitoring and service desk management. It is super helpful to our IT team at work. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only thing I would change was a simpler more succinct interface. Also a pay-for-piece set up if you didn't use all parts of the tool would be great. What problems is GoTo Resolve (formerly GoToAssist) ...

"GoToAssist works well for my customer support group to help connect with clients"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that it allows me to see what the client sees while troubleshooting an issue. The performance is great, there is very little latency when moving the cursor, etc. I also like the ability to transfer the clipboard and send files, which is very helpful. What do you dislike about GoTo Resolve (formerly GoToAssist)? Some feedback we have received from clients has been that it's not simple to get connected, depending on ...

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use. I can have named seats as well as concurrent seats to share. We push and icon the user desktops for quick access. My tech staff likes the control it gives them! What do you dislike about GoTo Resolve (formerly GoToAssist)? Little pricy compared to some of the free versions. No iPad support. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote support for users. We are ...

"User Friendly and Straightforward"

What do you like best about GoTo Resolve (formerly GoToAssist)? Our IT department has used GoToAssist to remotely access my computer quickly and easily. It is straightforward and easy to use. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have experienced issues with the assist email links not coming through or being delayed. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? GoToAssist gives us more options for working remotely ...

"GoTo Assist"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like how easy it is to remote connect with a client and how easy it is to share files. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have not had difficulties using GoTo Assist. No complaints at all. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? n/a

"great remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Its fast easy and secure. I believe there is a chat feature that lets you chat with the support person on the other end which is helpful What do you dislike about GoTo Resolve (formerly GoToAssist)? Multiple instances of the application appears open in the task bar which take up memory. Not sure if its an issue with GoToAssist or something else Recommendations to others considering GoTo Resolve (formerly GoToAssist): great ...

"great remote support tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use is easily the best feature. I say the program is easy to use because it packs so many useful features into it that you dont need a host of tools to complete a job. GoToAssist incorporates chat, files transfer, reboot, password storing and multiple monitor support to name a few. What do you dislike about GoTo Resolve (formerly GoToAssist)? The cost can be a bit overwhelming for smaller companies but I think it is ...

"Remote Support with Flavor"

What do you like best about GoTo Resolve (formerly GoToAssist)? Flexible utility. You can operate GTA on an Android, send a key as plaintext, and run it on Mac and Windows interchangably. What do you dislike about GoTo Resolve (formerly GoToAssist)? No support for iOS device remote support. Cannot restart a Mac. No Chromebook support. Can be difficult for novice users to install and set up, which makes life difficult in a BYOD environment. Recommendations to others considering GoTo Resolve ...

"GoToAssist Is Great Tech Support Software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and setup a remote session. The initial rollout of GoToAssist was very quick and required very little configuration. It gives you the ability to transfer files across your meeting, which is extremely helpful when troubleshooting issues. It also contains a Diagnostics tool that lets you see all the system information for the system you are connected to, as well as Unattended support which allows you to remote into ...

"GoToAssist User"

What do you like best about GoTo Resolve (formerly GoToAssist)? very easy to use, the installation is very fast and have never had any problem with it. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing I can say that I like, being a wizard, you never really interacts with. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Trying to resolve problems with this program is the communication between all employees, regardless ...