GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"New to GoToAssist but finding it very easy and effective"

What do you like best about GoTo Resolve (formerly GoToAssist)? Link based desktop sharing and controls. Incredibly easy to enter a remote support session for desktop and client break-fix. What do you dislike about GoTo Resolve (formerly GoToAssist)? Its a bit pricey but seems to be working out in terms of ROI What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote Support to outlying offices and remote workers.

"GoTo Assist - Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? It makes the customer experience extremely easy. We already have control after sending the invite and we even have the capability to reboot the machine without losing the connection What do you dislike about GoTo Resolve (formerly GoToAssist)? The only negative I have had is that there is no conference line Recommendations to others considering GoTo Resolve (formerly GoToAssist): You will love it, we have had very few ...

"Use when required"

What do you like best about GoTo Resolve (formerly GoToAssist)? Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products What do you dislike about GoTo Resolve (formerly GoToAssist)? nothing comes to mind nothing comes to mind nothing comes to mind What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? connectivity

"I have used it to help others with their computer problems."

What do you like best about GoTo Resolve (formerly GoToAssist)? It is fairly intuitive. I could get it to work without any special training. What do you dislike about GoTo Resolve (formerly GoToAssist)? It takes time to get it work the way needed. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Assisting with installing and using software.

"A good product."

What do you like best about GoTo Resolve (formerly GoToAssist)? It's very straightforward to use, and does what I need it to do. What do you dislike about GoTo Resolve (formerly GoToAssist)? Not everyone I interact with uses it, which is common with having many platform options. Recommendations to others considering GoTo Resolve (formerly GoToAssist): At least demo the product, It's a very competent tool. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"One of my favorites "

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and easy to connect to friends I help with their issues. it is easy to get them to download the file and run the GoToAssist setup. What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't seem to be able to pay a one-time fee anymore. Recommendations to others considering GoTo Resolve (formerly GoToAssist): TeamViewer What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"best tool for remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use. Simply send a link, call the user, and talk them through the process of installing the add-in if not already installed. What do you dislike about GoTo Resolve (formerly GoToAssist)? Installing the plugin can be a challenge for some users, so i find i prefer to be on the phone everytime. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote desktop support is extremely ...

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of which you can setup unattended access and the ability to run as a service so you the program will persist through a reboot. What do you dislike about GoTo Resolve (formerly GoToAssist)? The price. That's really the only negative factor about this software is how incredibly expensive it is. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Get a demo and try it, but be ready to shell out some ...

"Yep"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very user friendly Fast and efficient Easy for end users to understand What do you dislike about GoTo Resolve (formerly GoToAssist)? Can't expand to multiple monitors What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? People who can't follow verbal instructions benefit from my team demoting into their computers to assist

"GoToAssist makes it easy to work with other IT folks remotely and do remote meetings."

What do you like best about GoTo Resolve (formerly GoToAssist)? Makes it easy to provide and get IT support. What do you dislike about GoTo Resolve (formerly GoToAssist)? No dislikes at this time. works as needed with no issues. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote IT support.