GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"GoToResolve is a great product to work with in our support department."

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to take control of clients computers and to transfer files. What do you dislike about GoTo Resolve (formerly GoToAssist)? That the client has to download the product each time it is used. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Really not any. GoToAssist worked well and so does GoToResolve.

"Remote IT Technical Support to Resolve your issue"

What do you like best about GoTo Resolve (formerly GoToAssist)? If you have an IT issue, you can connect to a tech support agent instantly to troubleshoot your issue, often done remotely. You might have to permit the agent to control your device What do you dislike about GoTo Resolve (formerly GoToAssist)? I do not dislike anything about this application so far so good What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? This can help several customers ...

"Go To Resolve Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? The company I freelance for uses Go To Resolve; however, it was known by a different name sometime back. The software is quite easy to navigate. I like that I can use it on my smartphone and access files sent by my employers. As well, they can assess my desktop if there is an issue. What do you dislike about GoTo Resolve (formerly GoToAssist)? As an end user, I have had no issues with the Go To Resolve software that I can blame ...

"I use GoToAssist for easy access to remote technical support"

What do you like best about GoTo Resolve (formerly GoToAssist)? There's no software to be installed; support technicians are always professional and knoweldgeable What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't find any downside to GoToAssist. I wish all remote technical assistance was as easy to use as GoToAssist is. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Typically it's an internal company software issue, or a ...

"I use GoToAssist for easy access to remote technical support"

What do you like best about GoTo Resolve (formerly GoToAssist)? There's no software to be installed; support technicians are always professional and knoweldgeable What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't find any downside to GoToAssist. I wish all remote technical assistance was as easy to use as GoToAssist is. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Typically it's an internal company software issue, or a ...

"Best Remote Support Platform"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve is the best remote access tool. We support our employees and clients remotely through support sessions with GoTo Resolve. The user interface is simple, quick, and easy to learn for new users. GoTo Resolve offers excellent features like chatting with clients, transferring files, multi-session handling, session recording for training purposes, etc. We used GoTo Resolve for our employees who work from home as well. We ...

"A great hel for helpdesk"

What do you like best about GoTo Resolve (formerly GoToAssist)? The great connection way and the soft remote control usage What do you dislike about GoTo Resolve (formerly GoToAssist)? The most useful options are only under payment What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It has helped me to resolve difficult problems on the customer side without an on-site assistance

"GoTo Resolve has made our business grow by 25%"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to access clients profiles and walk them through troubleshooting experiences, that allowed us to build a stronger relationship with our clients. What do you dislike about GoTo Resolve (formerly GoToAssist)? There happens to be no complaints so far for us What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Troubleshooting clients profile questions or online access functions, ...

"Complex made SImple"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use and the ability to connect with clients to assist with their needs. Users can easily connect using a variety of technology, from desktops, and laptops, to android phones. What do you dislike about GoTo Resolve (formerly GoToAssist)? Users will occasionally run into lag time, and clients who have not educated themselves about the product may run into problems using the software. It is a bit pricey compared to ...

"Effortless tool to offer support"

What do you like best about GoTo Resolve (formerly GoToAssist)? What I like more about GoTo is that is it very easy to use. Basically it allows you to send a link to the customer and that's all. There is no need to log or download different tools to make it work. Due to the fact that it is effortless to use it with our external clients but lately, we are using it also whintin the company for a faster solution of everyday issues. What do you dislike about GoTo Resolve (formerly ...