GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Go To Assist is Awesome!"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use and great user management. :) Client is easy to install and connecting with users is a breeze. What do you dislike about GoTo Resolve (formerly GoToAssist)? The small wait time for installing the app and getting users familiar with connecting to the app. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Wait time for helping users remtotely. Benefits are cost of support time ...

"Go To Assist"

What do you like best about GoTo Resolve (formerly GoToAssist)? unlike join.me when you need admin access you can move forward versus asking the user to click on the admin privileges needed What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing I believe its the best reliable solution out there at this time Recommendations to others considering GoTo Resolve (formerly GoToAssist): try it and you will like it for customer support What problems is GoTo Resolve (formerly ...

"Good product, but expensive"

What do you like best about GoTo Resolve (formerly GoToAssist)? This program worked good. We used it for years, and they worked with us pretty well on pricing. Support is OK and the service is pretty reliable. We didn't experience many outages over the years. What do you dislike about GoTo Resolve (formerly GoToAssist)? There were issues with connecting. We use a lot of other support companies who seem to be able to connect to us using a click or 2. This application was cumbersome and ...

"Happy Customer"

What do you like best about GoTo Resolve (formerly GoToAssist)? Different options and UI attract me to use. And also easy to install. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing in specific. Up to now I only had good experience using it What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Helping customers who have issues running our reports. Our customers are through out the world.

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have used many remote assistance solutions and GoToAssist is one of the easiest for both me and customer. It's easy to get connected and the performance is as I'd expect. It's as if the 'expert' is sitting at the desk of the customer. What do you dislike about GoTo Resolve (formerly GoToAssist)? I can't say that there is a lot that I don't like. The mobile app does leave some to be desired but all in all, I don't have any ...

"Awsome"

What do you like best about GoTo Resolve (formerly GoToAssist)? compatablity , and easy to use any where you go in mobile or computer mac or windows What do you dislike about GoTo Resolve (formerly GoToAssist)? assit to connect to a phone and some thing more options What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? nothing

"go to assist"

What do you like best about GoTo Resolve (formerly GoToAssist)? the ease of use. I also have had no issues with latency What do you dislike about GoTo Resolve (formerly GoToAssist)? Not really sure I have one.This product just works for us What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I have several outside salesmen and it really helps me when they are out on the road

"Highly recommended"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability for remote support and monitoring. What do you dislike about GoTo Resolve (formerly GoToAssist)? Really I can't pinpoint anything I dislike. It's all really simple to use. Recommendations to others considering GoTo Resolve (formerly GoToAssist): I would recommend it fully. Works well and is simple to use. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The ability to ...

"Excellent Remote Support Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to run the product as a service which provides a real important tool in resolving issues remotely What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes when users are remote and using hotel WiFi because my connection to them and their connection to the Internet is shared it can get slow. Hard to blame Citrix for that. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Not the ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy way to get assistance for clients. What do you dislike about GoTo Resolve (formerly GoToAssist)? Client will need to open the application in order to get assistance Recommendations to others considering GoTo Resolve (formerly GoToAssist): GoToAssist can be a great asset for remote support. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Ability to assist clients while in a ...