GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"a great low-impact remote client"

What do you like best about GoTo Resolve (formerly GoToAssist)? it's an easy way to connect to users. email them the code, have em run the software, bing bam boom, you're on the PC with the ability to copy-pasta from your PC to their clipboard, can run-as, and manipulate and send files to that PC. What do you dislike about GoTo Resolve (formerly GoToAssist)? It only allows for single profile work. as soon as you sign out, the session is closed, so any profile administration has to be done ...

"I use to provide technical support to remote workers."

What do you like best about GoTo Resolve (formerly GoToAssist)? The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support. What do you dislike about GoTo Resolve (formerly GoToAssist)? I can't say about my dislikes. Only the fees are too high. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"Good product at reasonable price"

What do you like best about GoTo Resolve (formerly GoToAssist)? Price Easue of Use Nice User Interface Reliable Easy for customer to get into session All the features you need What do you dislike about GoTo Resolve (formerly GoToAssist)? File Transfer seems a little slow(might be related to customer's internet to be fair) They were bought by their biggest competitor Recommendations to others considering GoTo Resolve (formerly GoToAssist): Take a look at it. It offers a good feature set and ...

"Definitely love GoToAssist!"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that there is rarely a lag or a drop in screen shares. I also love how easily we can keep track of our support tickets. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike the earning curve that you need to follow to learn how to use the program. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Absolutely use this! This is a great software. What problems is GoTo Resolve ...

"Simply and easy to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? how easy it is to you. view unattended computers so you can remotely connect by searching the computer list, you can also have users go to a website and enter a code to quickly get you connected to their pc. What do you dislike about GoTo Resolve (formerly GoToAssist)? have had some issues of service being down so i was unable to connect to pcs due to gotoassist server issues. i also have had issues with recent updates that ...

"Flexibility"

What do you like best about GoTo Resolve (formerly GoToAssist)? Customisable APIs are fundamentally useful. What do you dislike about GoTo Resolve (formerly GoToAssist)? It does not seem to be geared towards larger companies in any fashion. Recommendations to others considering GoTo Resolve (formerly GoToAssist): It's a reliable...easy to setup across the board medium which many employees feel comfortable using. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Extremely Easy"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use, anyone with minimum computer experience can use this software. The pricing is pretty affordable especially if your not a regular user and you need something like on demand, this would be totally worth it.Friendly interface. What do you dislike about GoTo Resolve (formerly GoToAssist)? It crashes at times, but i wouldn't down vote it just because of a few crashes. Recommendations to others considering GoTo ...

"Great remote assist software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use, fast implementation, low cost What do you dislike about GoTo Resolve (formerly GoToAssist)? Doesn't work as great on slower/less stable connections What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote assistance in form of system maintenance, backup, etc.

"Citric experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? its user friendly easy to learn interface What do you dislike about GoTo Resolve (formerly GoToAssist)? no HR tool on the free version which doesn't five you a good knowledge of how to use it before you purchase the app Recommendations to others considering GoTo Resolve (formerly GoToAssist): it has a great CRM feature which is great for customer support services. What problems is GoTo Resolve (formerly GoToAssist) solving and ...

"Always avaialble"

What do you like best about GoTo Resolve (formerly GoToAssist)? Love how it is easy to use and you can get support from anywhere when you are out of the office and can access multiple technicians when one isn't able to help. What do you dislike about GoTo Resolve (formerly GoToAssist)? Set up initially kind of confusing to new users. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? When i used it it allowed techs to log into my compute remotely to ...