GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? Convenient to use when dealing with users. They click a link and you can connect to their machine and look at issues real-time instead of relying on descriptions placed in Trouble tickets or working through an issue on the phone with remote employees. No connection issues with users across the country. What do you dislike about GoTo Resolve (formerly GoToAssist)? There wasn't much not to like. It does what it's intended to do ...

"Assist internal clients with laptop issues"

What do you like best about GoTo Resolve (formerly GoToAssist)? We have a large building and I can help people more efficiently using GoToAssist. What do you dislike about GoTo Resolve (formerly GoToAssist)? I still have to coordinate with users (teachers) so I can jump on to their computer and I wish I could go in without disrupting their work. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Minor tech issues or opportunities for instruction are ...

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to remotely connect to client computers to quickly perform technical support. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have had quite a few problems trying to connect to certain client computers using the software. Also when telling clients to go to the website, the word "fast" is frequently misheard. Recommendations to others considering GoTo Resolve (formerly GoToAssist): no ...

"GoToAssist is functional"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's very easy for users to accept sessions, has msi deployment options and is generally problem free. It's nice to have it off premise. What do you dislike about GoTo Resolve (formerly GoToAssist)? The web interface leaves a lot to be desired. You can't export lists of computers to csv (or even copy and paste them.) It doesn't dynamically pick up on host name changes. They also don't have any auditing for account changes. So ...

"Makes my worklife easier!"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is simple to use, works well every time and has improved my meeting ability. I like that many other companies use it as well. What do you dislike about GoTo Resolve (formerly GoToAssist)? I've had one or two times when there have been issues with connectivity, but I think those were due to the server, not the software. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Definitely a nice product. I'll ...

"Works great!"

What do you like best about GoTo Resolve (formerly GoToAssist)? This is a good value for what you get. We needed remote software for supporting remote employees. What do you dislike about GoTo Resolve (formerly GoToAssist)? The sign up process can be a lot simpler. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We were trying to support remote users.

"Citrix Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like Connectivity Speed the best. Never had any problems with it. even on WAN. What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes doesn't work somehow with SQL Server. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Service desk help using Remote connections

"Security for VMs"

What do you like best about GoTo Resolve (formerly GoToAssist)? giving access to remote users and minimizing the security threats What do you dislike about GoTo Resolve (formerly GoToAssist)? lengthy process Connectivity Issues with Win10 Standard Edition What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I can give access to my dev team sitting in INDIA and work on the VMs

"Its th connect for us in all our meetings"

What do you like best about GoTo Resolve (formerly GoToAssist)? The best is the simplicity of the tool. Anyone can use this wto though any assistance and ease of using it in mobile phone as well either android or an apple What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it take longer time than the usual time for loading. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? All key business meeting has been used by this Citrix ...

"GoTo"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is helpful to use when I need to see someone's screen. What do you dislike about GoTo Resolve (formerly GoToAssist)? Lately, it hasn't been functioning when I have a user join a meeting, it doesn't always have a Run button to click, but it says "Click Run to start" Recommendations to others considering GoTo Resolve (formerly GoToAssist): N/a What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...