GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GOTO Assist, best screen sharing app i ever used"

What do you like best about GoTo Resolve (formerly GoToAssist)? the best part about GOTO Assist, is that it always works. i generate a code, pass it to the person who needs assistance and im connected to them, every single time without issue. What do you dislike about GoTo Resolve (formerly GoToAssist)? the only thing that i dislike about the service is that when a session starts, a popup asking for permission needs to be accepted and at times it gets hidden behind other active windows and ...

"Great meeting platform"

What do you like best about GoTo Resolve (formerly GoToAssist)? It was easy to share both screens and slides between multiple presenters to allow a smooth presentation and meeting. This cut travel times by allowing large groups to meet on one platform to discuss projects, ideas, presentations, and more while each individual worked remotely or from various office locations throughout the geographic region of our business. What do you dislike about GoTo Resolve (formerly GoToAssist)? For ...

"GoTo"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to interact with distributed teams. Setup web meetings What do you dislike about GoTo Resolve (formerly GoToAssist)? Typically it works well with apple products, not many things to dislike in here. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? 1) We meetings are seamless 2) Intuitive 3) Collaboration made easier

"GoToAssist makes remote sessions easy"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist allows me to remotely connect with another customer and troubleshoot issues. It also makes installing or removing software and programs easy as it allows for large file transfers. It also provides mouse control and multiple screen sharing. What do you dislike about GoTo Resolve (formerly GoToAssist)? I do not like that you can not schedule meetings in advance with GoToAssist. All sessions must be created at the time ...

"A godsend of remote-support technology"

What do you like best about GoTo Resolve (formerly GoToAssist)? I LOVE how easy it is to get connected to a clients machine. It is seriously what everyone in the IT world needs to be efficient at their job. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike.....if I had to pick something.....would be that it sometimes doesn't work in certain web browsers Recommendations to others considering GoTo Resolve (formerly GoToAssist): Citrix is usually always on point with ...

"LOVE GO TO ASSIST"

What do you like best about GoTo Resolve (formerly GoToAssist)? Shadowing almost anyone - some sites have this blocked. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike that some sites block the 'fastsupport.com' website, and we aren't able to shadow some end users. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Learn how to share your session link when you need help. This will benefit you in the long run. What problems is GoTo Resolve ...

"A Great cloud based solution for IT support teams."

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist makes easy to control devices remotely, manage in-session chat, transfer documents, and remotely configure and reboot devices.The GUI is very customer friendly. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing I have figured out which makes me dislike it. Recommendations to others considering GoTo Resolve (formerly GoToAssist): ONe must try this cloud based toolset. What problems is GoTo ...

"No need to have your machine all the time "

What do you like best about GoTo Resolve (formerly GoToAssist)? You don't really need to install anything in your pc as his will be done in the Citrix server and all you need to have is just an internet connection What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it's not responsive and might take more time to launch the application What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Using as a vm to launch the business critical ...

"Good reliable remote assistance and support application"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use, easy to setup. Few connection problems trying to connect to a user. What do you dislike about GoTo Resolve (formerly GoToAssist)? Lack of support for multiple mobile platforms, buggy on reboot sometimes. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote management of servers, troubleshooting and assisting users.

"No real complaints here"

What do you like best about GoTo Resolve (formerly GoToAssist)? remote desktop control that's easy is always a nice thing to have What do you dislike about GoTo Resolve (formerly GoToAssist)? I can't say there is anything I dislike about this platform. Recommendations to others considering GoTo Resolve (formerly GoToAssist): it's a good platform What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Taking over remote desktop control to assist with issues.