GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Amazing Software - I use Go To Assist for Support to users out of office "

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that you can connect to anyone's laptop and help them immediately and if they do not have the application then you can send them an instant link to connect, and the ability to take control and give control is great. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing I dislike about the application, it is great. Recommendations to others considering GoTo Resolve (formerly GoToAssist): I would ...

"Great tool for Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Both attended and unattended support options. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it can be hard to get the session elevated to admin but that is normal for all remote support options where user is not Admin on machine. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Compare entire portfolio of products and find right one. What problems is GoTo Resolve (formerly ...

"Gotoassist review"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is easy to have multiple sessions running without taking up a lot of resources on client PC. Allows unassisted support. What do you dislike about GoTo Resolve (formerly GoToAssist)? The screen will sometimes disconnect when the user logs off and you need to open a new session. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I use it to work remotely for users who are not physically ...

"Easy access for customers"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is very simple to start a remote session, you send the code (link) through IM or email. It works for both MAC and PC, which can be easily customized to the connection. What do you dislike about GoTo Resolve (formerly GoToAssist)? It should be simpler to get administrator permissions, but honestly it is not complicated either. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Client for mobile ...

"Remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use. File transfers. Creating sessions and emailing session links to customer. What do you dislike about GoTo Resolve (formerly GoToAssist)? Managing multiple accounts within an enterprise rather than a shared account. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote user assistance.

"GoToAssist for Screen share"

What do you like best about GoTo Resolve (formerly GoToAssist)? Connection speed is top notch. Price is very competitive What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing at this time, fully satisfied with GoToAssist What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We are able to connect to an analyst for our GIS software and screen share to solve issues.

"Simple to use, very reliable"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that Goto Assist is simple to use and it is easy for the end user to grant access to their machine. Very minimal system resources are required to run G2A What do you dislike about GoTo Resolve (formerly GoToAssist)? It is easy for an end user to break the connection if they try to use their machine. They shouldn't do that but they can at times without thinking of the consequences. A warning before disconnecting would be ...

"Great for small business"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that the software provider can see what you are working with to better assist. Additionally they can record the session and send it to you for reference. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing I dislike about this service. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Better communication with software provider.

"GTA review"

What do you like best about GoTo Resolve (formerly GoToAssist)? I prefer GoToAssist over GoToMeeting because it's easier to take control of the screen without permission to bypass having to get permission from a less computer savvy user which sometimes takes a while to get them to click the right buttons. i like that you have the option to email a code or a direct link to the application. In my 5 years of using this I've only received one error message. This is a reliable program that most ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? GotoAssist has been really easy to use and have saved lot of time assisting our users What do you dislike about GoTo Resolve (formerly GoToAssist)? nothing much to dislike on this , its easy What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? has been easy to log into our users pc and fix there issues