GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Need to authenticate remotely as an administrator? "

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist allows you to authenticate as an admin while in a remote session. Normally in a remote session, the remote screen would be obfuscated but this solution does not. Also, if the request for remote access is not answered, the screen locks the active session but allows another account to be used. There is a mobile app for the Android (we don't use Apple products) that allows administrators to view the OS and it is ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? What I like best about GoToAssist is the ability for IT to remote in see your screen and diagnose problems that your computer is having. They also have the ability to send updates of patch files directly to my computer. What do you dislike about GoTo Resolve (formerly GoToAssist)? At the moment, I have found nothing that I dislike about this program. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Use ...

"Works great"

What do you like best about GoTo Resolve (formerly GoToAssist)? Best part about it is the ability to do administrative commands by default What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes the connection drops and the administrative commands don't work What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Ability to remotely assist with full function

"Efficient, easy to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy setup so easy to talk through clients on how to setup on their side. Allows easier problem diagnosis as you can actually see what the client is seeing. What do you dislike about GoTo Resolve (formerly GoToAssist)? Some issues with speed sometimes but assume this is usually clients internet speed is issue. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Problem diagnosis on non ...

"Easy Unattended Sessions for Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely. What do you dislike about GoTo Resolve (formerly GoToAssist)? Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Unattended sessions: If your end users are tech-savvy at ...

"Not a direct user - customer of users"

What do you like best about GoTo Resolve (formerly GoToAssist)? Trustworthy and seamless way of working with support on computer issues. What do you dislike about GoTo Resolve (formerly GoToAssist)? As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Easy and trustworthy way to work with end users.

"Easy to use remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? GotoAssist would create a web page that the remote associate can link to and type in their name and the session ID to connect to the support department technician. This is easy for any level of affected user to connect for remote support. What do you dislike about GoTo Resolve (formerly GoToAssist)? GoToAssist has been known to have some video issues between the remote and connecting technician's machine. Specifically, the ...

"Easy to use remote assistance"

What do you like best about GoTo Resolve (formerly GoToAssist)? GotoAssist would create a web page that the remote associate can link to and type in their name and the session ID to connect to the support department technician. This is easy for any level of affected user to connect for remote support. What do you dislike about GoTo Resolve (formerly GoToAssist)? GoToAssist has been known to have some video issues between the remote and connecting technician's machine. Specifically, the ...

"Solution for Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have used quite a few remote support solutions and I like this one the best, minimally invasive along with giving to opportunity to interact through Windows admin windows without requiring a user to be on the other side of the session. What do you dislike about GoTo Resolve (formerly GoToAssist)? Too many different GoTo programs that don't integrate or work with each other, even among the GoToAssist family they have different ...

"An excellent way to get help with your computer"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have used this on numerous occasions, both at work and at home. It has been a real lifesaver, especially at home. The people I have working on my computer at home know more about computers than the people working on the computers at work. What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't dislike anything about using GoToAssist. It is a wonderful product. What problems is GoTo Resolve (formerly GoToAssist) ...