GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GoToAssist is a solid remote support platform."

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to create a remote support session quickly. What do you dislike about GoTo Resolve (formerly GoToAssist)? It would be nice to have more remote tools, like OS update checks as other providers have. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Another solid remote support tool is LogMeIn. Some features on each are desirable. What problems is GoTo Resolve (formerly GoToAssist) solving and ...

"GoToAssist well used!"

What do you like best about GoTo Resolve (formerly GoToAssist)? I really love the ability to help a client that I wouldn't be able to assist personally. I am especially impressed by the ability of sharing both my screen and theirs What do you dislike about GoTo Resolve (formerly GoToAssist)? There is not much I don't like about GoToAssist. I believe that the only problem is memory issues while sharing the client's PC... But I believe it is mostly the issue with the PC and not ...

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use and reboot control. I like unattended capability. What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes will not connect to certain pcs Recommendations to others considering GoTo Resolve (formerly GoToAssist): I'd always make sure the Unattended setup is done before handing off pc to user. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? anything from ...

"Simple Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to connect, easy to navigate, easy to use, easy for customer to use, attractive UI What do you dislike about GoTo Resolve (formerly GoToAssist)? None that I can think of. The tool is simple and useful. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? GoToAssist helps to solve to problem of not quite understanding the customer or them not understanding you. With GoToAssist, you can ...

"Simple Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to connect, easy to navigate, easy to use, easy for customer to use, attractive UI What do you dislike about GoTo Resolve (formerly GoToAssist)? None that I can think of. The tool is simple and useful. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? GoToAssist helps to solve to problem of not quite understanding the customer or them not understanding you. With GoToAssist, you can ...

"Great product to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and saves time, we have multiple building and separate networks, easy to connect to these networks for desktop support. What do you dislike about GoTo Resolve (formerly GoToAssist)? License cost, should be done by a site license. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Time saver What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote ...

"Great product to use"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and saves time, we have multiple building and separate networks, easy to connect to these networks for desktop support. What do you dislike about GoTo Resolve (formerly GoToAssist)? License cost, should be done by a site license. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Time saver What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote ...

"Great solution for small to medium sized businesses"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's easy to get users connected to a session. They need only to go to a predetermined hyperlink and enter a provided support code. Being able to point them to a premade link is very useful as it saves time and it makes more sense to an end user. What do you dislike about GoTo Resolve (formerly GoToAssist)? Session management could be better. If you're working with limited licenses, it's easy for a technician to leave a session ...

"Great solution for small to medium sized businesses"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's easy to get users connected to a session. They need only to go to a predetermined hyperlink and enter a provided support code. Being able to point them to a premade link is very useful as it saves time and it makes more sense to an end user. What do you dislike about GoTo Resolve (formerly GoToAssist)? Session management could be better. If you're working with limited licenses, it's easy for a technician to leave a session ...

"Need to authenticate remotely as an administrator? "

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist allows you to authenticate as an admin while in a remote session. Normally in a remote session, the remote screen would be obfuscated but this solution does not. Also, if the request for remote access is not answered, the screen locks the active session but allows another account to be used. There is a mobile app for the Android (we don't use Apple products) that allows administrators to view the OS and it is ...