GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Daily User for Connection to Client Desktop PCs"

What do you like best about GoTo Resolve (formerly GoToAssist)? With GoToAssist I can easily and quickly connect to my client's PC and see and control their desktop. As I work in support it is imperative that I am able to accurately understand the issue I am being asked to resolve. By connecting and interacting directly to the client's PC I am able to not only see any errors present, but I am also able to watch the client as they go through their process. By doing this I am able to track ...

"GoToAssist for Academic Software Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist allows for quick remote connection to any users I require working with and provides both a code and email method for me to create a connection. It also does not limit me to the software that I am supporting. I have full access to the users machine. What do you dislike about GoTo Resolve (formerly GoToAssist)? Compatibility with MAC OS is limited in comparison to Microsoft. Sometimes the copy and paste function does ...

"Not the best, but it works"

What do you like best about GoTo Resolve (formerly GoToAssist)? Access and control unattended computers. What do you dislike about GoTo Resolve (formerly GoToAssist)? Central management needs improvement. Do change the management because it is confusing. Recommendations to others considering GoTo Resolve (formerly GoToAssist): There's other out there which provide a much richer experiement. GoToAssist is good at providing you the tool, but it lacks fundamentals of other products. What ...

"Not the best, but it works"

What do you like best about GoTo Resolve (formerly GoToAssist)? Access and control unattended computers. What do you dislike about GoTo Resolve (formerly GoToAssist)? Central management needs improvement. Do change the management because it is confusing. Recommendations to others considering GoTo Resolve (formerly GoToAssist): There's other out there which provide a much richer experiement. GoToAssist is good at providing you the tool, but it lacks fundamentals of other products. What ...

"GoToAssist in a nutshell"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like the fact that you can remote in to a users desktop quickly. What do you dislike about GoTo Resolve (formerly GoToAssist)? It can sometimes be a bit laggy on a certain websites. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Currently working on a solution for our intranet site to work better when using GoToAssist

"Great remote resource"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy for the end user. Also, the unattended client for machines you need to administer is great because it always works. What do you dislike about GoTo Resolve (formerly GoToAssist)? The domain name for end users is terrible. Saying "fastsupportdotcom" on a phone call results in a lot of misheard trials and errors. Recommendations to others considering GoTo Resolve (formerly GoToAssist): . What problems is GoTo Resolve ...

"Great remote resource"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy for the end user. Also, the unattended client for machines you need to administer is great because it always works. What do you dislike about GoTo Resolve (formerly GoToAssist)? The domain name for end users is terrible. Saying "fastsupportdotcom" on a phone call results in a lot of misheard trials and errors. Recommendations to others considering GoTo Resolve (formerly GoToAssist): . What problems is GoTo Resolve ...

"Easy to use remote support software"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist is really easy to use, minimal install. What do you dislike about GoTo Resolve (formerly GoToAssist)? Fairly expensive. There are similar products that are free. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote assistance throughout our company

"Easy to use remote support software"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist is really easy to use, minimal install. What do you dislike about GoTo Resolve (formerly GoToAssist)? Fairly expensive. There are similar products that are free. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote assistance throughout our company

"GoToAssist is a solid remote support platform."

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to create a remote support session quickly. What do you dislike about GoTo Resolve (formerly GoToAssist)? It would be nice to have more remote tools, like OS update checks as other providers have. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Another solid remote support tool is LogMeIn. Some features on each are desirable. What problems is GoTo Resolve (formerly GoToAssist) solving and ...