9.3
SpotScore
GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons
Streamline support, satisfy customers.
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Starts from $39 / Month when Billed Yearly
GoTo Resolve Reviews & Ratings
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Spotsaas Editor’s POV
GoTo Resolve (formerly GoToAssist) delivers remote support through screen sharing, file transfer, and unattended access. The interface is straightforward—installation takes minutes, and video/audio quality is consistent. The main workflow advantage is combining remote support, ticketing, and chat in one platform rather than managing separate tools. Before ...Read more
GoTo Resolve pros and cons
User-friendly interface with minimal interruptions during product usage.
Easy access with straightforward GUI and troubleshooting options.
Quick installation process and excellent support for desktop and service desk issues.
Fantastic AI features for quick issue diagnosis and resolution.
Some users may face challenges with software installation, requiring extra time.
Limited customer support and lack of a free trial option could be drawbacks for some users.
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Showing 271-280 out of 417
FS
Floyd S
11/22/17
"A Real and Genuine Screen Sharing tool with high end security."
What do you like best about GoTo Resolve (formerly GoToAssist)? One of the main reason why GoToAssist is best in class as its easy to use for customer-end.In other words, when we connect with an end to end customer it's very easy to explain to the customer how to log in and connect to the remote server in this app.Their security is high class and after the session end, there are no logs or traces left on the customer's computer.Its proven and one of the most trusted remote software from ...
Read more
FS
Floyd S
11/22/17
"A Real and Genuine Screen Sharing tool with high end security."
What do you like best about GoTo Resolve (formerly GoToAssist)? One of the main reason why GoToAssist is best in class as its easy to use for customer-end.In other words, when we connect with an end to end customer it's very easy to explain to the customer how to log in and connect to the remote server in this app.Their security is high class and after the session end, there are no logs or traces left on the customer's computer.Its proven and one of the most trusted remote software from ...
Read more
AU
Anonymous User
11/09/17
"Very helpful"
What do you like best about GoTo Resolve (formerly GoToAssist)? helpful and informative application that constantly help me maximize productivity What do you dislike about GoTo Resolve (formerly GoToAssist)? I do not unlike anything about it. I have no complaints. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Communication, productivity
AG
Aabha G
11/01/17
"Amazing experience"
What do you like best about GoTo Resolve (formerly GoToAssist)? user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the synonym for their service really appreciate the way team works together. Hope everyone one will have same experience like me. Thanks for giving me this opportunity. user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this ...
Read more
AG
Aabha G
11/01/17
"Amazing experience"
What do you like best about GoTo Resolve (formerly GoToAssist)? user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the synonym for their service really appreciate the way team works together. Hope everyone one will have same experience like me. Thanks for giving me this opportunity. user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this ...
Read more
AU
Anonymous User
10/26/17
"Daily User for Connection to Client Desktop PCs"
What do you like best about GoTo Resolve (formerly GoToAssist)? With GoToAssist I can easily and quickly connect to my client's PC and see and control their desktop. As I work in support it is imperative that I am able to accurately understand the issue I am being asked to resolve. By connecting and interacting directly to the client's PC I am able to not only see any errors present, but I am also able to watch the client as they go through their process. By doing this I am able to track ...
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AU
Anonymous User
10/26/17
"GoTo Assist is used daily for all my business needs"
What do you like best about GoTo Resolve (formerly GoToAssist)? I like that GoTo Assist allows me to easily connect and and interact with my clients and their desktops easily and flawlessly each and everyday What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing, without GoTo Assist I would not be able to complete my day to day work. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I solve all of my clients billing and accounting and ...
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AU
Anonymous User
10/26/17
"Go to Assist review"
What do you like best about GoTo Resolve (formerly GoToAssist)? The unattended installer is very useful. The remote support client is very fast What do you dislike about GoTo Resolve (formerly GoToAssist)? I cant think of anything I dislike. If I had to pick something I would say I would like the option to setup endpoint groups. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? we use this for remote support and unattended access.
AU
Anonymous User
10/26/17
"GoTo Assist is used daily for all my business needs"
What do you like best about GoTo Resolve (formerly GoToAssist)? I like that GoTo Assist allows me to easily connect and and interact with my clients and their desktops easily and flawlessly each and everyday What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing, without GoTo Assist I would not be able to complete my day to day work. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I solve all of my clients billing and accounting and ...
Read more
AU
Anonymous User
10/26/17
"Go to Assist review"
What do you like best about GoTo Resolve (formerly GoToAssist)? The unattended installer is very useful. The remote support client is very fast What do you dislike about GoTo Resolve (formerly GoToAssist)? I cant think of anything I dislike. If I had to pick something I would say I would like the option to setup endpoint groups. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? we use this for remote support and unattended access.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].