GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Use it to connect to clients"

What do you like best about GoTo Resolve (formerly GoToAssist)? Connecting to or with clients is very easy. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it lags depending on time of day What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Connecting with clients to look over software issues

"It works."

What do you like best about GoTo Resolve (formerly GoToAssist)? It is a dependable way to connect with customers to help what they need. We used it on our website as a button where any of our customers could allow us to connect to them to fix fast problems. What do you dislike about GoTo Resolve (formerly GoToAssist)? It honestly works just fine there is nothing to dislike. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It helps when we need to ...

"Nicely designed program, connectivity can be difficult "

What do you like best about GoTo Resolve (formerly GoToAssist)? The best features of GoToAssist are the interface, quick deployment, and easy session sharing. All of these features make for a much more pleasant experience as compared to competitors. The interface for GoToAssist is also easy on the eyes and doesn't have much clutter. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only problems with GoToAssist's products is the connectivity reliability and the LogMeIn, Inc ...

"Nicely designed program, connectivity can be difficult "

What do you like best about GoTo Resolve (formerly GoToAssist)? The best features of GoToAssist are the interface, quick deployment, and easy session sharing. All of these features make for a much more pleasant experience as compared to competitors. The interface for GoToAssist is also easy on the eyes and doesn't have much clutter. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only problems with GoToAssist's products is the connectivity reliability and the LogMeIn, Inc ...

"Decent Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The Tool was pretty reliable and seemed to handle low bandwidth connections reasonably well. What do you dislike about GoTo Resolve (formerly GoToAssist)? The steps to launch it were sometimes a bit much. It would require more from the remote site than I’d like which made it tricky with less technical customers. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It replaced a tool that ...

"Decent Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? The Tool was pretty reliable and seemed to handle low bandwidth connections reasonably well. What do you dislike about GoTo Resolve (formerly GoToAssist)? The steps to launch it were sometimes a bit much. It would require more from the remote site than I’d like which made it tricky with less technical customers. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It replaced a tool that ...

"Gotoassist review"

What do you like best about GoTo Resolve (formerly GoToAssist)? We use Gotoassist daily for information technology support. It's amazing because of the remote access and unattended features What do you dislike about GoTo Resolve (formerly GoToAssist)? Currently, I don't find much to dislike, asside from customer group editing. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote support.

"GoToAssist is Functional and Light"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like how unobtrusive GoToAssist is. It allows you to assist clients in an efficient, thought-out manner and there are always multiple ways to get certain tasks done. The direct file sharing feature is a personal favorite. The code generation is also very easy and repeatable, thankfully. What do you dislike about GoTo Resolve (formerly GoToAssist)? There honestly is not that much to dislike about GoToAssist. It can be pushy ...

"Excellent tool for Custome Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? easy to use for both customer & client. Simple setup on customers machine & vary fast connction with lots of functionality What do you dislike about GoTo Resolve (formerly GoToAssist)? A bit pricey to purchase, but well woththe money once you realize how much time it saves yiu Recommendations to others considering GoTo Resolve (formerly GoToAssist): Check the costs compare to other products. it is quite good What problems is ...

"Excellent tool for Custome Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? easy to use for both customer & client. Simple setup on customers machine & vary fast connction with lots of functionality What do you dislike about GoTo Resolve (formerly GoToAssist)? A bit pricey to purchase, but well woththe money once you realize how much time it saves yiu Recommendations to others considering GoTo Resolve (formerly GoToAssist): Check the costs compare to other products. it is quite good What problems is ...