GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GTA"

What do you like best about GoTo Resolve (formerly GoToAssist)? This gives us the ability to remote into a user's computer and assist them with technical issues they are having. This helps reduce the time the customer has to spend on the phone, as well as gives us a visual way of teaching What do you dislike about GoTo Resolve (formerly GoToAssist)? There are times when the connection can be slow, or disconnects in the middle of a session Recommendations to others considering GoTo Resolve ...

"Simple and Effective"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is easy for I.T. personnel to access computers remotely to find and correct problems with software. What do you dislike about GoTo Resolve (formerly GoToAssist)? This software doesn't like to load on all computers, so alternative programs may be required. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? When operating technicians encounter an issue, this software allows I.T. ...

"A perfect tool to troubleshoot"

What do you like best about GoTo Resolve (formerly GoToAssist)? The two way share. With this tool I can virtually share my screen with my peer in another city and vice versa. I also like the multi screen navigation. What do you dislike about GoTo Resolve (formerly GoToAssist)? I couldnt find a way to save or record the session though. That was the only con I found with this tool. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? System pairing can ...

"A great productfor IT industry"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ability to connect with ease to any system, PC or apple based works very well. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes problems occur on screen redraws, occasionally unable to connect until software gets updated. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remotely supporting end users around the country, quickly resolving issues, and organizing ...

"A great productfor IT industry"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ability to connect with ease to any system, PC or apple based works very well. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes problems occur on screen redraws, occasionally unable to connect until software gets updated. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remotely supporting end users around the country, quickly resolving issues, and organizing ...

"Use GoToAssist everyday for remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Remote Support, Secure Login, Service Desk. What do you dislike about GoTo Resolve (formerly GoToAssist)? No automatic update available, Reliability on internet connection. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote Connection to the client's location

"Use GoToAssist everyday for remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Remote Support, Secure Login, Service Desk. What do you dislike about GoTo Resolve (formerly GoToAssist)? No automatic update available, Reliability on internet connection. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote Connection to the client's location

"Makes it easy to connect with users for support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Ease of use of the ticketing system. Easy connect for users What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it is sluggish, and sometimes the app does not launch. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? User issues. Remote support.

"Enjoyed Go to Meeting "

What do you like best about GoTo Resolve (formerly GoToAssist)? I was able to start a meeting with colleagues to collarbate on current issues or work that needed to be done What do you dislike about GoTo Resolve (formerly GoToAssist)? Something having to describe to colleagues how to get it themselves or to join me felt cumbersome Recommendations to others considering GoTo Resolve (formerly GoToAssist): I think if you are looking for a software for remote support and meetings, its a good ...

"The remote support solution to try"

What do you like best about GoTo Resolve (formerly GoToAssist)? My favorite feature out of the many that GoToAssist offers is mobile device support. We were able to provide support from our line of Iphones across the company. Configured many, many user devices with it. Some of the simplest things to do users have issues doing on the phone and without remote support trying to just talk the user through troubleshooting can really be quite difficult. What do you dislike about GoTo Resolve ...