GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"GoToAssist Corp."

What do you like best about GoTo Resolve (formerly GoToAssist)? Super easy to use from the tech support side and easy for our customers to reach out to us. There are away settings and plenty of other settings for the user relating to speed and appearance. What do you dislike about GoTo Resolve (formerly GoToAssist)? The 'away' setting doesn't have the ability to set to 'away until i change it'. It just has different time period in seconds, and after that period of time you get an annoying ...

"Work Remote with Ease"

What do you like best about GoTo Resolve (formerly GoToAssist)? The intuitive simplicity of Citrix is it's best attribute. It is software that just works. I can login on my personal computer, access my virtual desktop at work, connect to multiple monitors, and be productive anywhere. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only minor complaint I have is that for the software to truly work you must download the dedicated app. The 'Lite' version is not as good. This ...

"My GoToAssist experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? Quick access to client's computer, unattended control. What do you dislike about GoTo Resolve (formerly GoToAssist)? Literally nothing, perfect application that makes my day easier What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Resolving all sorts of our customers issues. We combine telephone and GoToAssist

"Seamless Software"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like how easy it is to use and how easily the customer can download the software What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing - the product is amazing and I haven't had any issues with it yet What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Solving customers IT problems - Its a lot easier to solve when you can see and take over their screen!

I have wonderful experience with GTA

PROS: I like that this is user friendly solution and very comfortable to work with. First of all, it is highly professional system even its support team. I recommend it to everyone for remote control, we can help our clients in real time no matter where they are. CONS: It hangs from time to time but I belive this is because we have other apps running togehter at the same time. I believe in the next version they will improve this issue.

"Best screen share app on the market"

What do you like best about GoTo Resolve (formerly GoToAssist)? This is easily the best screen share and remote service app there is on the market. It is slick works well and has a relatively small footprint. Its fast and allow me to log on as an admin to make administrative changes to the computer without being infront of it in person What do you dislike about GoTo Resolve (formerly GoToAssist)? Some of my users are distrusting of the program because it has been used by "Microsoft Support" ...

"Great Remote Desktop Software and CRM"

What do you like best about GoTo Resolve (formerly GoToAssist)? It really works well for Remote Desktop support. It’s easy to use and has a lot of features. What do you dislike about GoTo Resolve (formerly GoToAssist)? I don’t like how the mobile app works. It’s good to have something but it’s hard to see and awkward to use Recommendations to others considering GoTo Resolve (formerly GoToAssist): It’s easy to use and has a lot of built-in features. What problems is GoTo Resolve (formerly ...

"Jake's GTA Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? I enjoy how easy it is to use and get set up on. The chat and file sending features are also super convenient. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike how you can get logged off at times or have keys expire when you're relying on someone to join at a given time. Recommendations to others considering GoTo Resolve (formerly GoToAssist): It's a really great tool for diving into deep technical ...

"GoToAssist (FastSupport) is a simple but yet robust tool that meets my remote desktop needs"

What do you like best about GoTo Resolve (formerly GoToAssist)? web deployment and how easy it is to set up a connection What do you dislike about GoTo Resolve (formerly GoToAssist)? at this time nothing has come up that i do not like or that has not met my needs What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? connect to users remotely in order to troubleshoot windows and or vendor specific issues, the fact that is web based makes it easy for the ...

"Easy Remote App"

What do you like best about GoTo Resolve (formerly GoToAssist)? The main advantage of GoToAssist is its simplicity in everything. It is easy to install, configure and use. It has good functionality and many useful tools such as chat, file transfer, password storage and much more. Excellent ability to automatically connect to remote computers, just save them in the list and connect when you need it. What do you dislike about GoTo Resolve (formerly GoToAssist)? When we first started, the ...