GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Easy to Implement"

What do you like best about GoTo Resolve (formerly GoToAssist)? The product is easy to implement within the support team. It is intuitive for the first time user. What do you dislike about GoTo Resolve (formerly GoToAssist)? Audio is not able to be heard when in a remote session. You have to purchase licenses in groups of 5. It would be helpful for ad hoc or even have a concurrent user licensing scheme available for smaller companies. Recommendations to others considering GoTo Resolve ...

"Great"

What do you like best about GoTo Resolve (formerly GoToAssist)? Goto assist works really great! No issues at all. What do you dislike about GoTo Resolve (formerly GoToAssist)? Somtimes the activation can be annyoing. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It works well for everyone.

"Great way to collaborate on documents"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ability to remotely annotate and comment on a document view by all parties. Much better than google docs which we used before that. The fact that we can also share screen is helpful, but can be a little confusing to use if one party isn’t good at it. What do you dislike about GoTo Resolve (formerly GoToAssist)? Need a strong internet connection, which most offices have. For laptops, it doesn’t work as well when older or ...

"Idiot proof manna from heaven"

What do you like best about GoTo Resolve (formerly GoToAssist)? Quick setup, reasonably secure, most customers already have installed What do you dislike about GoTo Resolve (formerly GoToAssist)? There's nothing to dislike, unless you count the fact that there are scammers taking advantage of its trusted name with their tech support cons. Recommendations to others considering GoTo Resolve (formerly GoToAssist): There's nothing to consider. Anyone who ever provides remote support in any ...

"Quick and Easy, Reasonably Secure"

What do you like best about GoTo Resolve (formerly GoToAssist)? I still remember trying to give tech support to people over the phone, when they couldn't connect to AOL because their 2600 baud dial-up modem wouldn't connect to AOL. So the main thing to like about it is how easy it is to talk the customer through an install (assuming it's not already there) so that they their confusion can be removed from the equation. What do you dislike about GoTo Resolve (formerly GoToAssist)? There's ...

"My Go To Assist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go To Assist is a simple way to remotely connect and has not given me any problems What do you dislike about GoTo Resolve (formerly GoToAssist)? Overall I am very happy with Go To Assist Recommendations to others considering GoTo Resolve (formerly GoToAssist): reliable product What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote support to our branches located all over the country

"Great for walking clients through issues!"

What do you like best about GoTo Resolve (formerly GoToAssist)? I really like the ability to control a clients computer and mouse to walk them through a solution to their technical problems. What do you dislike about GoTo Resolve (formerly GoToAssist)? Clients firewalls can sometimes prevent me from connecting to their system. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Great for walking clients through issues on their own computer! What problems is GoTo ...

"GoToAssist Help Desk Support Softward"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist provides the best connectivity I have used yet for Remote Desktop Support for Customer problems. What do you dislike about GoTo Resolve (formerly GoToAssist)? No issues with the software were found, Recommendations to others considering GoTo Resolve (formerly GoToAssist): Do your research before selecting a help desk software What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"Great online customer service tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is an easy to use tool for connecting customers to support technicians online. User friendly and reliable. What do you dislike about GoTo Resolve (formerly GoToAssist)? There could be more options for customizing text What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Quickly helping customers without a phone call

Great remote control system

PROS: I’m using this software for few years and as far as I can tell I have great experience with it. I like that within the system there are other products combined, and I like that there is one place to login instead of lot of various login sites . I like the connectivity of it, the simplicity of the system and it can be used even by non-tech person. CONS: Microsoft doesn’t allow to be controlled by the remote techician. There are some windows that cannot be controlled like Task manager, ...