Gong Reviews in August 2026: User Ratings, Pros & Cons

"Extremely useful for training & pipeline management"

What do you like best about Gong? Gong's tracking of keywords in your speech such as fillers, pricing & competitors. This has allowed me to improve my own pitching during demonstrations, keep track of talking points I've forgotten and train myself/colleagues using the recordings. What do you dislike about Gong? Sometimes GONG will not participate in zoom calls or teams calls. This has made tracking my own pipeline events an issue sometimes, luckily I am able to record through other means - ...

"great product!"

What do you like best about Gong? Gong records your meetings and provides a transcript also. What do you dislike about Gong? Nothing that I can think of. It can be a little awkward watching a recording of yourself. What problems is Gong solving and how is that benefiting you? It resolves the issue of forgetting what is said in a meeting. You can easily go back and review to refreshen your memory.

"I love Gong!"

What do you like best about Gong? Gong has helped me during my onboarding process at Miro, it has been part of my daily activities and I have learn so much from other peers by listening to calls and understanding better what went good or wrong in my own calls. What do you dislike about Gong? At the moment I do not dislike anything, still learning how to use it better than just listening to call recordings. What problems is Gong solving and how is that benefiting you? We usually have to make ...

"Game Changer"

What do you like best about Gong? I like the collaboration between peers and supervisors. This tool allows us all to maintain our "One Team" mindset, seeking to build one another up. I also like the metrics/KPI(s) built into Gong that analyze your calls and give you insight into how you might improve your overall client interactions. What do you dislike about Gong? Some of the speech recognition and transcribing is not 100%. What problems is Gong solving and how is that benefiting you? This ...

"Gong Makes It Easy to Refine My Call Process"

What do you like best about Gong? I love the call analysis and ease of use when it comes to commenting and asking for feedback. Putting calls into folders is also a favorite feature of mine. What do you dislike about Gong? The only thing I dislike is it takes a long time to analyze calls sometimes. What problems is Gong solving and how is that benefiting you? It's giving me an easier way to navigate and analyze mine and others' calls.

"A fluid experience that allows you to really deepen your knowledge"

What do you like best about Gong? I love that I have all the detailed information below the videos! Knowing who speaks, when, the average time of each monologue, ... It's really useful to have access to the right information right away but also to make your own analysis about the structure of the meetings What do you dislike about Gong? Well, it's not really something I don't like but I find that being dependent on names to find the videos and also the fact that the quality of the content ...

"One of the best Customer Success Management tools I've used so far!"

What do you like best about Gong? Ability to listen to individual speakers What do you dislike about Gong? No way to keep track of time when speaking Recommendations to others considering Gong: Gong is a must-have tool for customer-centric companies, aka all companies! What problems is Gong solving and how is that benefiting you? Staying on top of customer interactions, engaging in strategic conversations, and using Gong to fill in any gaps feedback

"Totally Underestimated Gong's Capabilities"

What do you like best about Gong? What I really like about Gong is how useful it is as a new sales rep in a new company. It has made my onboarding that much easier. What do you dislike about Gong? I feel like it's a little too difficult to find calls sometimes. What problems is Gong solving and how is that benefiting you? Gong has enabled me to mimic high performers on our sales team, while also learning talking tracks for pitches. It reduces the friction of onboarding.

"A few bugs, but overall this is a fantastic product."

What do you like best about Gong? I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end. What do you dislike about Gong? I am really struggling with the call search function. It isn't as user friendly as I hoped it would be. I would like to be able to search calls by individual members of the company, but that doesn't seem like its a current function. What problems is Gong ...

"Incredibly easy to share snippets about product feedback with my team"

What do you like best about Gong? Sharing snippets with team & being able to reference the calls of myself and my teammates. Search is very helpful. What do you dislike about Gong? I think they could make some of the snippet editing more speedy with UX improvements. What problems is Gong solving and how is that benefiting you? I know that my calls are recorded and I don't need to spend any time worrying about those logistics. I also know their analysis layer is helping lay the ground work ...