Gong Reviews in August 2026: User Ratings, Pros & Cons

"well worth it: insightful, user friendly"

What do you like best about Gong? the email suggestions and tips for following up What do you dislike about Gong? the transcription service could be more accurate What problems is Gong solving and how is that benefiting you? time management: helping me keep on track wtih deals

"Brilliant Platform for Analysis"

What do you like best about Gong? Use it to review calls. Like the part where it provides written speech for calls. Also like that it can divide the call into discovery, closing etc but putting labels. What do you dislike about Gong? No strong dislikes as of now. Sometimes the speech recognition makes mistakes and the word all jumbled up if the person has non-american accent. What problems is Gong solving and how is that benefiting you? My main goal is to use it to analyze cold calls. It ...

"Two Enthusiastic Thumbs Up"

What do you like best about Gong? Great to have for training purposes and to review back for notes. What do you dislike about Gong? I haven't encountered anything yet but there are features I have not investigated What problems is Gong solving and how is that benefiting you? It helps me focus on the conversation instead of taking notes.

"Really good for developing sales skills"

What do you like best about Gong? Very easy to use and incorporate for team trainings. Just like sports, film study is crucial. Our sales team couldn't thrive without gong. What do you dislike about Gong? At times it won't connect automatically to the sales call but often times that's just because the user forgot to do something. What problems is Gong solving and how is that benefiting you? It's solving a variety of problems. From sales skill gaps to ROE disputes. It is always a good thing ...

"Instant feedback for someone early in their career"

What do you like best about Gong? Gong allows for instant feedback from my manager, which has allowed me to learn from mistakes and improve in my weaknesses. What do you dislike about Gong? Sometimes I find it hard to navigate through a library with thousands of calls. What problems is Gong solving and how is that benefiting you? With Gong I don't have to focus on notetaking during calls, which allows for more active listening.

"It's blowing my mind!"

What do you like best about Gong? It's so cool to dive deep into the details of our calls to find out what we're doing well and what we can work on. There's SO much to learn! What do you dislike about Gong? It's complex, which is amazing, but it will take some time to truly understand Gong and use it effectively. What problems is Gong solving and how is that benefiting you? Gong is helping us pick apart our demos and look at what we do well and what we can improve on.

"Nothing better"

What do you like best about Gong? Love seeing the insights and ways I can improve. For example, the talk ratio lets me know if I have been rambling for too long. I look at high performers' stats and try to emulate that. What do you dislike about Gong? The video quality? But that may be something on my end. I really can't think of anything else I don't like. It'll be hard for me to work at another company if they don't use Gong. What problems is Gong solving and how is that benefiting ...

"Gong is an amazing resource!"

What do you like best about Gong? Searchable transcripts, tagging, easy-to-share calls What do you dislike about Gong? the searchability for calls (having to choose searching by call title, etc.) is a little cumbersome What problems is Gong solving and how is that benefiting you? Being able to catch up on any missed calls and revisit customer conversations to take better notes

"Amazing tool to self-audit calls and improve prospecting and sales game."

What do you like best about Gong? Video and audio file repository. Good for sales analytics. What do you dislike about Gong? Not too mobile friendly. Would definitely like a more robust UX. What problems is Gong solving and how is that benefiting you? To refer audios and videos from calls and demos. Helps to easily self-audit and leverage transcripts to pace through the call/meet.

"One Stop Shop for Sales Executive's Who Use Data to measure KPI's"

What do you like best about Gong? I love that you can watch recorded meetings from co-workers so I'm constantly learning how to use our internal platform more efficiently. I also love that is syncs with salesforce so I get real time insights into my pipeline and each stage my clients are at. What do you dislike about Gong? There isnt many to be honest. Sometimes the status changes made in salesforce take a while to update in gong pipeline, but for most part its instant What problems is Gong ...