Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing insight tool for further self improvement!"

What do you like best about Gong? Gong provides valuable data helping me understand how to be more effective with lead management. The filtration of calls database is so advanced I can easily navigate within the platform to find points of interest and review my previous calls and search for specific information. What do you dislike about Gong? Sometimes it does take a while for the call to be recorded within the database but I fully understand this cannot always be an instant process due to ...

"Amazing tool for onboarding and development!"

What do you like best about Gong? Gong has been an integral part of my onboarding and development as a new business development rep in the SaaS space! I love that I can listen to my colleagues' calls to prepare myself for my own calls and hear objection handling in real scenarios. I also love how advanced the call search features are. They make it very easy to find calls where specific topics are discussed or specific objections were thrown into play. The features that allow you to jump ...

"Amazing product to help you and your customers!"

What do you like best about Gong? I love the ability for customers to get recordings of their calls and search for what we talked about! On the employee side, it is AMAZING to have the ability to see keywords that were said in multiple calls to follow up on any potential issues with a customer! What do you dislike about Gong? At times, if something happens with a calendar invite you had with a customer, Gong won't save the recording and you would have to upload it manually. The issue with ...

"Simple and Powerful"

What do you like best about Gong? I have used other similar software that do a lot of what Gong does, but nothing is as easy to use and as impactful to our business. What do you dislike about Gong? I can't think of any downsides, it's the premier tool in the industry. What problems is Gong solving and how is that benefiting you? Sales training has been significantly faster and easier, internal meetings are automatically recorded for review and for peope who miss calls, onboarding resources ...

"Excellent"

What do you like best about Gong? Easy to navigate and share with peers and managers. What do you dislike about Gong? I honestly like everything, would not change the platform at all. What problems is Gong solving and how is that benefiting you? Organizing calls and the ability to learn and grow in my position.

"Helped me review my own and my colleagues calls to improve my sales numbers"

What do you like best about Gong? The transcript feature is great if you want to skim through calls What do you dislike about Gong? The interface can be improved. It's a little clunky and laggy. What problems is Gong solving and how is that benefiting you? Its improving my sales numbers by allowing me to hear our calls.

"The single source of truth in the sales cycle"

What do you like best about Gong? Gong tells it like it happened--as any recording would. Love the ability to organize calls into folders, share internally and externally, highlight snippets and create your own playlists. Plus, the app is great on the go. What do you dislike about Gong? Integration into meeting scheduling tools has improved dramatically, and clients are much more used to Gong than before. Sure, the transcript isn't 100% perfect, but with all of the product improvements, ...

"Great tool to help teams review important calls"

What do you like best about Gong? Gong helps me find relevant information quickly from old calls. Whether it be reviewing my own calls to see or review any details I may have missed, or looking at other's calls that are relevant to my customer, I know I can quickly find and rewatch important info quickly. What do you dislike about Gong? The UI is a little weird where you can't go full screen and have the speakers at the bottom show. It's annoying when I want to see the screen share and also ...

"Fantastic Service"

What do you like best about Gong? Call recording, the suggestion feature and areas of opportunity. What do you dislike about Gong? Nothing stands out as something I dislike What problems is Gong solving and how is that benefiting you? Having a clean recording with clear called out actions are really helpful

"Useful tool for individual, team and org development as well as training"

What do you like best about Gong? Being able to drill down and identify certain words, phrases and key products we're working on. I also like the ability to measure who does most of the talking (rep vs. client) as well as share snippets, not just full calls. What do you dislike about Gong? Organizing into library folders can be difficult or inconsistent when it comes to visibility or sharing within cross-functional teams. I also don't like that there is a limited choice in how to scorecard ...