Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great AI Video Recording Software"

What do you like best about Gong? The transcript of the recordings is a great way to extract the important context of the call. I appreciate the option to highlight snippets to share with teammates and collaborate on my recordings with peers and managers. I also love how I'm able to create my own libraries of calls and watch through the app (improves work-life balance) What do you dislike about Gong? I dislike that the transcripts are sometimes a little off. I also think the highlighting ...

"Super cool tool to gain insight into customer interactions!"

What do you like best about Gong? I like that it automatically joins the meetings to record them. I don't have to think about it, Gong just joins my meetings. I also like that it gives me insight into our conversations like talk time, response, and cadence. It breaks down what sort of topics you talked about like price or setting configuration broken down by timestamps to make it easy to find. The coolest part is it listens and transcribes so that it can remind me that I made promises ...

"Great AI Video Recording Software"

What do you like best about Gong? The transcript of the recordings is a great way to extract the important context of the call. I appreciate the option to highlight snippets to share with teammates and collaborate on my recordings with peers and managers. I also love how I'm able to create my own libraries of calls and watch through the app (improves work-life balance) What do you dislike about Gong? I dislike that the transcripts are sometimes a little off. I also think the highlighting ...

"So many uses!"

What do you like best about Gong? I love being able to review others' calls so I can learn how to improve my own. I love how the calls record next steps for you so that you can focus on the call as it's happening, rather than being distracted by taking your own notes. Great opportunities for giving and receiving feedback. What do you dislike about Gong? My only piece of feedback is that on call that was in both Spanish and English, the entire transcript was translated to Spanish. I would ...

"Conversation Intelligence & Secret Weapon"

What do you like best about Gong? Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual meetings to find important parts of the discussion. While I work in client development, the other big win has been for our CX and Product organizations to have access, too. Hearing feedback from ...

"Great tool for product managers as well as for sales"

What do you like best about Gong? The ability to hear the customers and prospects firsthand without the need to be on the call and avoid additional interoperation by man in the middle What do you dislike about Gong? Works great for my use case. Nothing to dislike. What problems is Gong solving and how is that benefiting you? Getting feedback from customers and prospects is a huge challenge for software product teams. The ability to listen, read, analyze and share important parts with other ...

"Conversation Intelligence & Secret Weapon"

What do you like best about Gong? Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual meetings to find important parts of the discussion. While I work in client development, the other big win has been for our CX and Product organizations to have access, too. Hearing feedback from ...

"Useful tool"

What do you like best about Gong? I use gong to help review my sales calls, I find that it's pretty easy to use and navigate, and having the option to see zoom calls as well as phone calls is great. What do you dislike about Gong? It would be great if gong integrated more into the platforms that I use it with, specifically outreach and open phone. It's a bit clunky to shuffle back and forth between them. What problems is Gong solving and how is that benefiting you? Gong has been especially ...

"GONG EXPERINCE"

What do you like best about Gong? I like that there are so many training videos that have specific purposes! What do you dislike about Gong? I do not like how when something is posted it is not in order of relevance to me specifically right away What problems is Gong solving and how is that benefiting you? It is solving me having to shadow people and interrupt their days, I can just watch their gong calls insread.

"Terrible instructions - Doesnt work, So frustrating"

What do you like best about Gong? The only reason I use Gong is to share recordings with the team. The "revenue intelligence" is all bogus. Not very helpful What do you dislike about Gong? Trying to connect Gong with Rippling, their instructions don't work. Very frustrating What problems is Gong solving and how is that benefiting you? Haven't realized any benefits yet