Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great platform for coaching and listening to calls."

What do you like best about Gong? Great platform for coaching and listening to calls. What do you dislike about Gong? It should link up to Hubspot or find a way to. There is an echo, but it could be my laptop functions, too. What problems is Gong solving and how is that benefiting you? Listening to calls.

"Its an helpful insight on client calls"

What do you like best about Gong? It's a helpful insight into client calls What do you dislike about Gong? nothing yet, I think it is helpful overall What problems is Gong solving and how is that benefiting you? reminding me to do task after client calls

"Great software for call coaching"

What do you like best about Gong? Interaction data gives key insights into talk ratio, details around how much customers speak, etc. Scorecards are effective in sharing quick/easy feedback to CSMs and we can track specific What do you dislike about Gong? There are some ways I can think of improving the software but I don't view these as issues. It would be great if Gong could record key notes from the call and share them as a summary - some other platforms have this feature. What problems ...

"Love this application!"

What do you like best about Gong? Gong helps you keep track of your prospects, beautiful aid for sales coaching, and great way to improve your selling skills! What do you dislike about Gong? Sometimes Gong gets confused, but overall an excellent product! What problems is Gong solving and how is that benefiting you? Great coaching new sales people. Provides verifiable feedback to improve selling skills.

"Gong platform review"

What do you like best about Gong? The intelligence it provides Call recordings What do you dislike about Gong? Takes time to loading. Lag in recording. What problems is Gong solving and how is that benefiting you? Call recording to share with customers Intelligence to improve my mistakes

"Very effective tool for reviewing past conversations and tracking high-level deal flow."

What do you like best about Gong? The best part is the call recordings. It's helpful to have a record of what was discussed because it ensures you have full context in your conversations. I don't know competitors. What do you dislike about Gong? It can be mismanaged and used in the wrong way if given to an organization with poor culture. In some ways, it incentivizes micro-management in a career that already has the most numeric-based KPIs. What problems is Gong solving and how is that ...

"Depends on the friend or colleague and his needs. But if his needs can be met with Gong - I will"

What do you like best about Gong? my goal in using it is to listen to other people's calls. Gong make this experiment perfect. The selected features are amazing. I can review speaker by speaker, I can get lost and read the transcript, I can speed up. I can't think of something that would make my experience better What do you dislike about Gong? Actually, I can't say anything that is missing, or that is not satisfying. And I really mean that I would have given deeper feedback if I have it. ...

"Super cool tool to gain insight into customer interactions!"

What do you like best about Gong? I like that it automatically joins the meetings to record them. I don't have to think about it, Gong just joins my meetings. I also like that it gives me insight into our conversations like talk time, response, and cadence. It breaks down what sort of topics you talked about like price or setting configuration broken down by timestamps to make it easy to find. The coolest part is it listens and transcribes so that it can remind me that I made promises ...

"So easy to use!"

What do you like best about Gong? If you are new to your company and are trying to learn the product or service, Gong makes it easy to search for any key term. What do you dislike about Gong? it's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation What problems is Gong solving and how is that benefiting you? love that we're able to quickly find calls and be strategic

"Perfect for reviewing calls"

What do you like best about Gong? I love being able to find action items mentioned in sales calls. It makes it so much easier to follow up after talking with clients and I'm less worried about taking notes during our meetings. What do you dislike about Gong? I don't use the follow up notifications and sometimes Gong doesn't pick up on the fact that I've followed up. What problems is Gong solving and how is that benefiting you? Less note taking! Better follow ups