Gong Reviews in August 2026: User Ratings, Pros & Cons

"More than just a library of calls"

What do you like best about Gong? Gong is super helpful in that it's not only a library for my company's calls, it also allows me to listen to them on the go. I rewatch demos/discos while I'm on the treadmill, listen to calls when I'm driving, and really love the feature where I can make playlists and save filters for the calls that best pertain to my needs. Gong also helps with personal improvement by providing me with an organized list of my own calls to review and emails me when meetings ...

"Customer Success Manager"

What do you like best about Gong? I love that it integrates with the other systems we use and it gives me reminders about each call of things I said I would do. When on a call it can be hard to write down or catch everything. What do you dislike about Gong? I can't think of anything so far. I need the training to see all that your platform can do What problems is Gong solving and how is that benefiting you? We are doing quality control and training. it helps with consistency and breaking ...

"Impressive Learning and Note-Taking Tool!"

What do you like best about Gong? Gong has been incredibly helpful to our sales team. We use it to record meetings for better note-taking and training. The transcript and speaker time breakdown have been wonderful tools for us. What do you dislike about Gong? I personally haven't found any downsides while using Gong. Besides mild confusion when interacting with the tool for the first time, it is incredibly user-friendly and easy to navigate. What problems is Gong solving and how is that ...

"Gong amplifies the voice of the customer."

What do you like best about Gong? Gong lets me be a fly on a wall to hear what my customers are saying about us, what they love, and where they're facing issues. Setting up alerts as an advocacy pro makes it easy to get alerted when a customer is gushing over us to hit up an impromptu act of advocacy and find the next great testimonial. Gong also makes it easy to ramp quicker. Starting a new company you can just head into gong and learn super quick how you product is being pitched, what's ...

"Gong helps broaden your perspective and learning"

What do you like best about Gong? the platform is easy to navigate you can look at the screen as well as read the transcript if you didn't clearly understand a phrase or comment. Competitors don't have it broken down so easily What do you dislike about Gong? i haven't found anything I don't like. If I do not understand something they have a great help section that provides videos and articles on how to do things. It's very user friendly to learn anything you need on GONG. What problems is ...

"It is very useful for work!"

What do you like best about Gong? I love that we can record our calls - It is very beneficial for remote work because sometimes we miss a few things here and there. I also love the transcribe module. It is like having captions while watching yourself What do you dislike about Gong? I am not sure if I can think of one yet, but one thing I wish was a feature is to upload videos without the whole company seeing it. I think it might be an option but I noticed I can only upload in the front ...

"Gong has forced me to become a better seller"

What do you like best about Gong? The call ratio feature allows me to be unbiased about how much I actually talk versus listening. I love being able to share the call after with my prospects and team What do you dislike about Gong? nothing, gong does what I need it to do! What problems is Gong solving and how is that benefiting you? 1. Recapping meetings 2. I don't have to remember everything 3. I am able to see my pipeline in Gong Clearly

"I like Gong and I think it's cool how it records our calls"

What do you like best about Gong? I like that it provides points of interest. I think it's interesting to see the keywords tracker and when/what questions are asked. What do you dislike about Gong? I do feel like sometimes this can be an invasion of privacy. I feel like not all clients are always aware of the fact they are being recorded. Even though it gives them a prompt and tells them in the meeting invite not everyone reads this all the time. What problems is Gong solving and how is ...

"Easy to Use & Great Support"

What do you like best about Gong? Being able to watch any call/demo and leave feedback is fantastic. What a time-saving/prioritizing tool! What do you dislike about Gong? The deal dashboard is a feature-set that I have not been able to dive into yet. I use Hubspot and don't see an efficient way of using both simultaneously yet. What problems is Gong solving and how is that benefiting you? Being able to be in all of my team members' meetings without having to actually be present. Aligning ...

"A great platform"

What do you like best about Gong? An AI-enabled platform that helped me interact with clients effectively What do you dislike about Gong? So far so good.I would say the website design would look better if all contents are more simplified and organized. What problems is Gong solving and how is that benefiting you? Reflecting on my interaction with clients and knowing how to hone my skills for future meetings.