Gong Reviews in August 2026: User Ratings, Pros & Cons

"Game changer"

What do you like best about Gong? Ability to see the length of time each participant is speaking and overview of filler words mentioned. Great way to review your own calls as well as other calls (especially ones recorded before you've joined the company) What do you dislike about Gong? The transcript isn't always accurate, making it harder to summarise notes. It'd be great for the platform to pick up various accents and take that into consideration when transcibing. What problems is Gong ...

"Useful for recording conversations"

What do you like best about Gong? It's reliable and easy to set up. Gong makes it very easy to revisit conversations (both video and audio) and the quality of the videos and audio recordings are very good. The transcriptions leave a lot of room for improvement though. Gong makes it very quick and easy to share a recorded call (or an extract from a call) with a client. What do you dislike about Gong? The search could be improved. A universal search would be better..If I'm looking for a call, ...

"Asynchronous collaboration is now much more efficient"

What do you like best about Gong? Having the opportunity to be able to view meetings that you did not have the opportunity to participate in, review every detail of what was discussed in that meeting, go back in time as many times as necessary and receive a summary of all the calls of the week is fantastic. I don't have to worry about receiving subjective information, I can stick directly to the facts and evidence gathered. What do you dislike about Gong? To review calls I have to log into ...

"Great source of truth"

What do you like best about Gong? In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a recent call if need be. The ability to prioritize by ARR and upcoming renewals with insight from recent conversations and the integration with Salesforce, which allows me ...

"Great tool for CS"

What do you like best about Gong? Good to identify where there could be areas of improvement in customer calls What do you dislike about Gong? Needs to be easier to skip to specific parts of a conversation/call What problems is Gong solving and how is that benefiting you? Understanding where we spend most our time within calls

"A great tool for coaching and sales performance"

What do you like best about Gong? I think Gong is a great tool to provide proper feedback to sales teams. Not only that, but allows to segment on where to focus coaching (competitors, market, price, etc.). It's a tool that help enhance the sales team in many levels. What do you dislike about Gong? It can improve in other languages. Also in getting synchronized the information that is added manually to the CRM. What problems is Gong solving and how is that benefiting you? Sales coaching - we ...

"Gong Expierence"

What do you like best about Gong? I can review calls for follow-up with clients What do you dislike about Gong? that anyone can review calls without permission What problems is Gong solving and how is that benefiting you? forgetting what we spoke about on the call

"Critical tool for calls"

What do you like best about Gong? Topic extraction is probably the best feature of Gong. What do you dislike about Gong? Given the immense number of features om the platform it gets kind of difficult to understand them unless you spend some time figuring it out. What problems is Gong solving and how is that benefiting you? Documenting calls, extracting the important information, record keeping purpose.

"Gong is Great"

What do you like best about Gong? I love being able to listen to a full deal cycle of a more experienced colleague and learn their mannerisms as they engage a prospect. Then being able to find points of the discussion by topic is also very helpful. What do you dislike about Gong? I am not a big fan of the fact that I need an internet connection to listen. I wish I could download the entire call to my cell so that I can listen while walking in areas without cell coverage. What problems is ...

"It was great using the tool"

What do you like best about Gong? We have the option to hear other peoples What do you dislike about Gong? It is helpful to me in understanding the areas of improvement. I could check where the critical performance metrics lie and what I need to do to improve my performance. What problems is Gong solving and how is that benefiting you? It helps in solving and understanding what others are doing right and wrong. Helps In increasing my productivity. It is very useful in terms of solving problems