Gong Reviews in August 2026: User Ratings, Pros & Cons

"THE Difference Maker For Sales Teams"

What do you like best about Gong? As someone who works in enablement, it's tough to pick just one thing i like best about Gong. We use the platform across our entire revue org and it provides value for all roles. The first exposure any of our sales reps get to Gong is during onboarding, where we do a Gong walkthrough to show all reps how to use it and how it will be used by their manager to review their calls. We also have a formal certification process during onboarding and to help reps ...

"Great for note taking"

What do you like best about Gong? Not having to worry about taking notes has been my faviorte part of using Gone. I can focus solely on the client. What do you dislike about Gong? The reminder emails sent by Gong are not in my time zone. What problems is Gong solving and how is that benefiting you? Record keeping and getting feedback from my manager/team lead

"Best sales engagement tool I've used"

What do you like best about Gong? Gong makes it very easy to record Zoom calls and review call libraries to learn from my own sales conversations or other colleagues What do you dislike about Gong? Not many downsides. The transcripts aren't always accurate but still pretty good. I haven't used some non core features like deal tracking What problems is Gong solving and how is that benefiting you? As an AE, I can learn from my own calls and others. Also, it helps take notes for me so I can be ...

"Best way to lean and repeat at any time"

What do you like best about Gong? Gong gives you the possibility to access information in a real world environment and learn as well as reassessing own calls and getting better over time What do you dislike about Gong? The customers in my personal area of work are sometimes sceptical of being recorded via Gong (or in general) What problems is Gong solving and how is that benefiting you? Time Problems: not being able to take part in learning sessions or going over a call that somebody else ...

"Best notetaker I have seen"

What do you like best about Gong? The feature of being able to share the recording with customers after trimming the timelines is very convenient. Transcription of the call is also accurate. What do you dislike about Gong? There's nothing I dislike in Gong. However, it would be great to have more editing features within Gong. What problems is Gong solving and how is that benefiting you? Gong helps me to record my meetings with customers during onboarding and refer to the recordings in case ...

"Great platform for Reviewing performance"

What do you like best about Gong? I like listening back to my calls and then listening to how my colleagues will handle the same situation. Also, I enjoy seeing all of my metrics and tracking everything. What do you dislike about Gong? I don't enjoy feeling like I am being watched on every call I make. I wish there was a way to toggle the system on/off for the cold calls I make. I feel as though every voicemail that I leave needs to be recorded. What problems is Gong solving and how is that ...

"Learn and improve with Gong"

What do you like best about Gong? Gong helps you with finding out what needs to be improved. There is so much on the platform and its really easy to find the content you need What do you dislike about Gong? Nothing I am happy with the platform. Thank you What problems is Gong solving and how is that benefiting you? Helping me improve my sales and phone skills

"Excellent way to listen to calls of my own and other teammates"

What do you like best about Gong? How it turns the talk into text for review What do you dislike about Gong? nothing! Very easy to use and navigate! I love it! What problems is Gong solving and how is that benefiting you? Allows my team and new hires to hear how the best reps are running through calls

"Cant live without it"

What do you like best about Gong? Whether listening to my calls or reviewing my peer's calls, I can no longer live without Gong. Coming into a new company, I significantly reduced my learning curve and got the lingo down much faster because of the repetition that Gong allows. What do you dislike about Gong? Some AI features are still being worked through but are still usable. It does upload calls that don't actually connect, so I end up sorting through more calls than I want to find what I ...

"Effective and Intuitive"

What do you like best about Gong? Gong is an exceptional tool that has greatly helped in identifying areas of improvement for a sales pitch and in allowing for real focus during a call, knowing the transcript will be available after. It is intuitive and very easy to use, with minimal uplift to get it started. What do you dislike about Gong? Nothing. Gong has been such a great tool to add to my sales process. I have come to rely on it fully and am excited to continue using it as I uncover ...