Gong Reviews in August 2026: User Ratings, Pros & Cons

"Solid tool, helpful insights."

What do you like best about Gong? The call recordings and transcriptions are beneficial in gathering small details I may have missed during the live call. Listening to old sales call is extremely helpful when you are in a new role as well. What do you dislike about Gong? No immediate downsides come to mind - tools like Gong are helpful and have straightforward utility. What problems is Gong solving and how is that benefiting you? Call recordings and transcriptions. Sales coaching is also ...

"Positive Insight"

What do you like best about Gong? I like how easy it is to utilize; you can search for calls and ask for reviews. Makes it easier to ask a coach for feedback. The email alerts keep me up to speed on my deals. It's like you have someone watching your pipeline all the time. It's nice to have, especially when you are busy. What do you dislike about Gong? The home screen is so bogged down by information. When I log in, I feel overwhelmed because it's just so much. I wish there were more ...

"Very helpful"

What do you like best about Gong? When I'm on a long call with a client and we talk about 10 different things, I use Gong to go back and refresh my memory. What do you dislike about Gong? It can take a while for the calls to post. What problems is Gong solving and how is that benefiting you? My sometimes bad memory.

"Great for sales education!"

What do you like best about Gong? Gong enables me to learn from the rest of my sales team without the need to sit in awkwardly on a call. I also enjoy being able to keep track of speaking times in order to improve the flow of future meetings. What do you dislike about Gong? I would like the transcripts to be a bit more accurate. I also think that the interface could be a bit more user friendly. I feel like the space on the page could be used more effectively. What problems is Gong solving ...

"Not just for sales"

What do you like best about Gong? Gong provides insights that help you improve, such as the level of interaction and engagement of the clients, as well as direct feedback about your performance, such as setting up next steps, asking about pain points, or not monologuing too much. What do you dislike about Gong? The only thing I have ever disliked is that automatic transcripts of calls are a bit off sometimes. What problems is Gong solving and how is that benefiting you? It is helping me ...

"Easy to use and love having it as I am onboarding"

What do you like best about Gong? I love that I can go into any calls from my peers and listen to calls, and hear how they are handling different scenarios with customers. I also like to use it for my review, from a professional development standpoint and in case I missed anything, What do you dislike about Gong? Nothing that I can articulate at this time. What problems is Gong solving and how is that benefiting you? Transfer of knowledge, professional development opportunities, and follow ...

"Love how I can review my calls!"

What do you like best about Gong? Recordings and trackings of all my calls and zoom meetings. What do you dislike about Gong? I have not seen any issues or downsides of gong yet. Still new to it. What problems is Gong solving and how is that benefiting you? It is helping me hone my craft of my sales pitches by reviewing my calls.

"Great training tool!"

What do you like best about Gong? Being able to hear my calls helps me to direct quick adjustments to my pitches and responses. I also use the tool to take notes of the customer responses to better prepare for future calls .. What do you dislike about Gong? Navigating through team calls can be a little challenging. Also, I seem to have to look for calls more when calling a personal cell phone.. Even when the contact information is connected to the account What problems is Gong solving and ...

"Amazing, versatile business tool"

What do you like best about Gong? Gong is great for onboarding and training as it allows trainees to review a call at their own pace, and cross-reference the transcript. What do you dislike about Gong? Sometimes Gong is a bit late to join the meeting What problems is Gong solving and how is that benefiting you? Video recording and sharing, training and onboarding

The absolute best deal management and convo intelligence platform

Gong is truly amazing. The customer success support is great and the product really works. Most importantly they listen to users through their product feedback process. Highly recommend.