Gong Reviews in August 2026: User Ratings, Pros & Cons

"Love the call reviews and recordings."

What do you like best about Gong? Being able to listen to my previous calls to prepare for the next call. Also listening to my teammates calls is very helpful to get an understanding of what they are doing right and build off that, What do you dislike about Gong? I have yet to use the opportunities feature strictly because we have a CRM that tracks this information. What problems is Gong solving and how is that benefiting you? Gong is helping significantly with note taking. I can relisten ...

"Amazing call quality and very robust and easy to use"

What do you like best about Gong? Very responsive, loads fast, and call quality What do you dislike about Gong? Nothing really, all is good compare to so many collab tools I have used. What problems is Gong solving and how is that benefiting you? recording is key and we can go back.

"Great for Call Reviewing, Coaching, etc"

What do you like best about Gong? I am an AE who uses gong mostly for call coaching with superiors and building business cases after the fact. I have an aversion to actually listen to my voice on calls, so the transcript is a big plus for me. I can search for key words in the transcript to help build my case in a prospect's own words instead of building it based off of my notes. What do you dislike about Gong? I don't have any complaints, it can be hard to find an actual call when I'm in ...

"A must tool for saas sales professionals"

What do you like best about Gong? Not losing any of the information exchanged during a merting What do you dislike about Gong? Clients may refuse to use it, or feel you are on a sort of training What problems is Gong solving and how is that benefiting you? Capture and highlight all the information - including clients facial expression during a meeting -

"a must for sales teams"

What do you like best about Gong? Love that I can watch videos at 1.5x speed in the background of whatever I'm doing, love that my team can rate each other's calls, and love that Gong integrates with SFDC and tracks emails as well as recordings within the system. Def my favorite sales enablement tool. What do you dislike about Gong? Nothing that I don't enjoy — the only thing I can think of is the speech-to-text is a bit wonky, but that's a minor qualm. What problems is Gong solving and how ...

"Great for providing visibility into customer feedback"

What do you like best about Gong? While anyone tied to revenue benefits the most from full Gong access, everyone in the organization can benefit from having viewer access. Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights. What do you dislike about Gong? It's a little too heavy for our age and stage. As an early-stage start up, we don't have ...

"New Customer leveraging Gong daily"

What do you like best about Gong? Gong highlights key stats and keywords, which can really help for perfecting my pitches What do you dislike about Gong? That gong is automatically set to record on a call and the echo of the gong voice introducing themselves. What problems is Gong solving and how is that benefiting you? It is solving the fact that I can go back and understand how I am doing on my calls and to pinpoint specifically what I need to work on for greater success.

"Great to keep track of calls"

What do you like best about Gong? It is very easy to use and the integration (at least since I'm an end user, not an admin) is completely seamless and helps keep track of deals with prospects we talk to. I really like the automated recommendations What do you dislike about Gong? So far I haven't found anything I dislike about Gong. I even like the fact that you can share snippets of conversations and the automated recommendations, What problems is Gong solving and how is that benefiting ...

"Reminder To Learn"

What do you like best about Gong? It is the most convenient way to learn & love how it sends me email updates that I have a demo video to review What do you dislike about Gong? I like a more intuitive way to view what is being shared on the screen What problems is Gong solving and how is that benefiting you? Its a repository for my improvements and work

"Optimal note taking and recording system"

What do you like best about Gong? The recording feature also transcribes the audio. What do you dislike about Gong? Transcripts are not always 100% correct. What problems is Gong solving and how is that benefiting you? I don't have to always take physical notes.