Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong: Streamlining the Learning and Support Process"

What do you like best about Gong? I appreciate the insightfulness, but most importantly the highlights. It is awesome that a peer/mentor/supervisor can see the highlights of the call transcribed without having to listen to the whole thing. This makes it more digestable. What do you dislike about Gong? I don't think it is necessarily a downside, but now that everything is transparent, you must bring your A-game all of the time. It is a great thing for the the business but being under the ...

"Gong Review from an admin"

What do you like best about Gong? For what we are doing as administrators, it isn't too difficult to add new users. What do you dislike about Gong? For what we are doing as administrators, there are a lot of fields to fill out that we as a company don't use. What problems is Gong solving and how is that benefiting you? It tracks the potential deals and the deals at risk.

"Best Training Tool!"

What do you like best about Gong? I love the ablity to jump around in the recording by slides, this has made finding exactly what I'm looking for so so much easier! What do you dislike about Gong? I can't say I dislike a lot. The only thing, which I know is difficult is increasing the accuracy of the transcription. What problems is Gong solving and how is that benefiting you? I am new to my company and it has been such a great resource for listening to calls that my peers have completed. It ...

"Gong is very easy to use overall great experience."

What do you like best about Gong? I really like the ease with which I can review similar calls from teammates in which I had a difficult time with objections. What do you dislike about Gong? I can be overwhelming to navigagte in the begin with all the different tabs available. What problems is Gong solving and how is that benefiting you? I am easily able to go back and listen to calls for any request that were made during the call that I may have forgotten about.

"Gong is a gamechanger!"

What do you like best about Gong? Gong has changed how I manage calls. I no longer have to take my attention away from our clients to take notes because Gong does it for me. It also helps me improve by reviewing my call stats and giving recommendations. The Deals board hasb een amazing for seeing a big-picture view of my pipeline and its risks. Lastly, Gong Assist is so helpful for follow-ups. What do you dislike about Gong? I wish the AI-driven topics populated based on the whole gong ...

"Useful for Recording and Accessing Calls"

What do you like best about Gong? Gong is handy as a tool to record and transcribe all of your calls and meetings.The UI is relatively easy to navigate and gong was loaded onto my systems easily. What do you dislike about Gong? I don't find the insights it provides to be overly accurate and at least at my org we don't use too many of its features. The tags feature seems to have a lot of irrelevant terms tagged. What problems is Gong solving and how is that benefiting you? If I forget things ...

"Great to turn your meetings/interview sessions into text"

What do you like best about Gong? I like that Gong provides a way to turn audio into text so you can scan them quickly later. This is especially useful if you are recording customer calls to review and learn from them. What do you dislike about Gong? When audio is converted into text, sometimes it chooses the wrong words and reading the text makes no sense. It would be great if Gong could improve their speech-to-text conversion. What problems is Gong solving and how is that benefiting ...

"Our gong.io expirience"

What do you like best about Gong? Gong works exactly as described. Combined with the quick setup and intuitive interface, we love it! What do you dislike about Gong? It is heavily geared toward inside sales and not a great fit for our CS who also somethings upsell clients or do the renewal calls. What problems is Gong solving and how is that benefiting you? Gong allows us to quickly review sales calls and training new reps using the best sales calls from the past. We can easily recognize ...

"Wonderful opportunities for independent self-study."

What do you like best about Gong? I like Gong gives sales area managers the ability to teach salespeople. Help new sales reps develop faster. It allows confirming marketing insights about what customers and potential customers are saying. Paying attention during the call, listening actively, and continuing a discussion without taking notes can help you remember what a prospect said. Gong allows me to listen to the calls to prepare for the next discovery call to learn more about the prospect ...

"Terrific tool!"

What do you like best about Gong? I like how easy Gong is to navigate, how easy it is to receive and share feedback. What do you dislike about Gong? I don't see any downsides for the moment. What problems is Gong solving and how is that benefiting you? It is helping me improve my discovery skills, my questioning, and it provides help to new hires as well as other colleagues who are willing to learn and grow.