Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong Review"

What do you like best about Gong? Being able to review your own call and listen to where you need improvment. What do you dislike about Gong? I really don't see any downside to Gong. The only problem is when the calls skip or freeze. What problems is Gong solving and how is that benefiting you? It is solving the issue of not remembering what was discussed and being able to go back and listen to the call.

"Great"

What do you like best about Gong? Well organized and gives an access to the cycle of sales What do you dislike about Gong? A bit hard to search for content like participants What problems is Gong solving and how is that benefiting you? Interviewing and calls management

"The meeting tool that you need to handle everyday business"

What do you like best about Gong? The data extraction that Gong provides from the meeting recording is a boon who don't want to go through all video recordings and listen to some parts where a particular meeting attendy spoke. What do you dislike about Gong? Gong is a tool that is all I need as of now. The product is well thought out and built. What problems is Gong solving and how is that benefiting you? I worked in a Support Role for my Company, Whenever my colleague attends meetings on ...

"GREAT"

What do you like best about Gong? Listening to other team member's calls as a newcomer is very insightful. I love going back to my calls for detailed recaps and feedback on how to improve. What do you dislike about Gong? So far I appreciate all of Gongs features. I wish the detector was a bit more accurate. What problems is Gong solving and how is that benefiting you? Its making it way easier to provide detailed recaps.

"Excellent tool for customer follow up."

What do you like best about Gong? I like that it is simple and mostly accurate to search video transcripts for topics I covered with a customer. I like that it is easy to send a customer a follow-up link instead of a large video file. What do you dislike about Gong? It becomes an extra task when I have to extend the time on a video for a customer to access. Sometimes customers want to download training videos for their help center and they can't. What problems is Gong solving and how is ...

"Great tool to track competition"

What do you like best about Gong? I love how I can track competitive mentions in sales calls, prospect conversations, customer conversations and more. I can listen in on how we do objection handling on these conversations and make strategic refinements accordingly. What do you dislike about Gong? Nothing that I dislike so far! It's a game-changing product! What problems is Gong solving and how is that benefiting you? It's a great library of calls with external prospects and customers. Given ...

"Review your calls and learn from others quickly"

What do you like best about Gong? I love that you can specifically send or listen to a call right where you would like to. It is also very convenient to search through a transcript when searching for key terms used. What do you dislike about Gong? I am not sure if this is a feature, but it would be nice to make some calls private to specific groups only. That way if there is a specific call that should not be shared you can lock it down. What problems is Gong solving and how is that ...

"Gong is the go-to coaching platform for customer facing roles"

What do you like best about Gong? I LOVE that Gong makes it possible to coach my team when they're interacting with customers because this is THE most important aspect of their work and unless I'm in every meeting, I wouldn't be able to coach my team. Also, being able to watch back snippets, dive into specific phrasing and having score cards in place are super helpful for coaching, which you would not have if you attended a meeting live. Any company I will go to in the future, I will ...

"Easy to use"

What do you like best about Gong? I like being able to go back and listen to calls and being able to use those calls as a learning tool to help my team members. Also, the platform is very easy to use and navigate through. What do you dislike about Gong? As far as dislikes, I do with the transcript could translate a little better. I know that can be a work in progress with every person that utilizes Gong not sounding the same or they may not be very clear on some calls. It would also be good ...

"It is so easy to use and navigate through calls"

What do you like best about Gong? I like when rewatching calls how it breaks apart the different participants contributions to the meeting for me to go through. It makes it really easy to find what I am looking for. What do you dislike about Gong? The transcript is so awesome on Gong but it could be even more perfect down the road. Thank you for including that as a feature! It is one of the most useful tools. What problems is Gong solving and how is that benefiting you? For me it is cross ...