Gong Reviews in August 2026: User Ratings, Pros & Cons

"Super useful tool"

What do you like best about Gong? Listening to other calls to learn the features of the solutions we offer as well as understanding how other colleagues are doing the discovery calls, helped me to improve my skills and knowledge. What do you dislike about Gong? Difficult to think about something I do not like about Gong...I believe it's a really useful solution with some incredible features. Perhaps it might be a bit more interactive, and it could be nice having more stats. What problems is ...

"Game Changer"

What do you like best about Gong? Gong is a fantastic tool - I can focus on my conversation and being present with my customers and prospects versus taking notes during calls. My ability to seamlessly share call recordings and follow up with direct messages has helped me improve my career and processes. What do you dislike about Gong? Some of the translations/transcripts are inaccurate, but the recording quality makes up for the mistakes in the transcripts. What problems is Gong solving and ...

"Very helpful for reviewing action items and sentiment of calls"

What do you like best about Gong? As a CSM I am often trying to be as present as possible during client calls. Gong helps me "stay in the moment" because I know everything will be recorded and I can listen later to note any details, action items, or follow-ups I may have missed. What do you dislike about Gong? I wish it was easier to remove Gong from Zoom calls (it's very intuitive from Google Meet). I also think the transcriptions could be better (I don't always want to listen and would ...

"Great tool for coaching reps and improving performance"

What do you like best about Gong? Ability to record and share constructive feedback and ideas for improvement What do you dislike about Gong? It's taken a bot longer than expected to get pipeline forecasting up and running What problems is Gong solving and how is that benefiting you? It is helping us onboard new sales reps, get them trained and productive, and give them ongoing guidance

"With Gong, you can focus on being present during your calls with no worries of missing any notes!"

What do you like best about Gong? Being able to take notes after the meeting so that I can be more present. What do you dislike about Gong? I think I dislike the feeling of being recorded, but am quickly getting over that. What problems is Gong solving and how is that benefiting you? Gong is making the sales process more robust. Being able to go back and watch my meetings to better prepare for the next meeting is a huge benefit.

"gong is an excellent platform"

What do you like best about Gong? gong is an excellent platform that allows us to obtain insights to train our work with excellence What do you dislike about Gong? I have no negative comments about gong after all it is very useful What problems is Gong solving and how is that benefiting you? find the gaps using gong tools to be able to work on the flaws of the operation

"Awesome application"

What do you like best about Gong? Ability to see calls live on air as well as review calls from not just you but from your team as well. The transcript and numbers being recorded down with the filters as well What do you dislike about Gong? nothing really i think gong overall is a well built app that provides a lot of experience to inexperienced people. i would like to see maybe more filter in place What problems is Gong solving and how is that benefiting you? listening to sales calls and ...

"Meeting notes and analytics I didn't know I needed!"

What do you like best about Gong? Being able to search for meeting information through a keyword search in the transcript has been a game changer. I come back to a meeting recording knowing I need some details, but it's always been difficult to pin point where in the meeting to go. Being able to search for what I need has been extremely helpful. What do you dislike about Gong? My main point of struggle comes from meetings that are really long resulting in large video files. Being able to ...

"Great for when you don't have time to join calls and more user friendly than zoom recordings!"

What do you like best about Gong? The user interface is easy and intuitive. What do you dislike about Gong? Downsides is just not widespread usage and no collective organization method of the calls themselves. What problems is Gong solving and how is that benefiting you? Being able to watch sales calls if I miss them or don't have time to join (or it doesn't make sense for my function to join).

"Great tool for sales and internal collaboration with post-sale teams"

What do you like best about Gong? Ability to search keywords as part of questions. The level of search customization is truly outstanding. I can filter by topics, speakers, dates, and even opportunity stages. Gong also allows me to get insights through AI on all my opportunities for the year and quarter. It spots risk based on historical data, not only about things that have been said or not brought up but also analyzes who has been involved in every opportunity to give me a thorough ...