Gong Reviews in August 2026: User Ratings, Pros & Cons

"Generally good but does have some issues with logging and connection sometimes."

What do you like best about Gong? I like the auto transcript part of the call and how it's logged into the system automatically What do you dislike about Gong? Some issues logging the call and connection issues What problems is Gong solving and how is that benefiting you? Ability to review my own calls and the possibility of reviewing other colleagues' calls to learn from each other.

"So Many Ways to Use!"

What do you like best about Gong? Gong has been fantastic at not only allowing me to review past calls, but get better with future ones. I love having the stats available to see the talk ratio so I can focus on having the customer talk more. Gong also holds me accountable for deals at risk for falling through. It is a wonderful resource that allows me to listen to rockstars at my company to see what they are doing right. I love Gong. What do you dislike about Gong? Sometimes it's hard to ...

"Good recordings and good analytics"

What do you like best about Gong? It provides useful recordings of my meetings and sales pitches. It also provides some useful analytics around the call such as which party spoke the most what sort of words were used etc. The Gong team also provide lots of useful pointers and materials to help salespeople with their pitches taken from the analytics of hundreds of thousands of calls on their system What do you dislike about Gong? Nothing bad about it. Everying works fine and there is no ...

"Great tool for analysing your sales calls"

What do you like best about Gong? Gong has a brilliant AI that analyses your sales calls with incredible accuracy and offers valuable metrics like talk times, topics of the call, etc. This makes gong an extremely useful tool to use for properly analysing sales calls to improve on key areas. What do you dislike about Gong? Nothing, the tool itself is great but obviously customer consent is needed to record calls with them and since I work the german market this may sometimes prompt ...

"Pretty good application overall. Very useful."

What do you like best about Gong? Call features i.e., transcriibed and call timeline What do you dislike about Gong? Don't like how it doesn't pick up meetings etc. when they come from a client. What problems is Gong solving and how is that benefiting you? Stay more organized and bring things to the forefront, so you never forget.

"Gong helps me deliver better in customer meetings"

What do you like best about Gong? I love that I can go back in my calls and find coachable moments for myself. I also really appreciate being able to go back to a point in conversation with my customer so I can re-listen to what points where most of interest and pick up any details I may have missed while on the call/ What do you dislike about Gong? There's nothing I dislike so far within Gong - everything has been great. What problems is Gong solving and how is that benefiting you? Gong is ...

"Very organized and helpful when reviewing calls"

What do you like best about Gong? I like that you can see when someone speaks and when there is silence What do you dislike about Gong? I do not have anything to dislike about Gong What problems is Gong solving and how is that benefiting you? Gong allows calls to be reviewed that can help a BDR be better

"Find the Answers You Need Quickly With the Stroke of a Key"

What do you like best about Gong? I enjoy being able to search for a call topic with just a keyword or being able to review how often a customer has shared their positive experiences or not-so-good experiences about the product. This has been beneficial in helping to strategize for future calls. What do you dislike about Gong? Not applicable at this time, but will let you know. Recommendations to others considering Gong: Not at the moment. What problems is Gong solving and how is that ...

"Impressive software"

What do you like best about Gong? I've been in the IT industry for a VERY long time, and this software and it's use of AI is very impressive. What do you dislike about Gong? I have yet to find a downside to using Gong. I'm not sure how much the licensing costs are but whatever it is our organization is getting a ton of value What problems is Gong solving and how is that benefiting you? It provides a reminder after calls of what you committed to your customers. Love it!

"Virtual Fly on the Wall"

What do you like best about Gong? The most helpful feature about Gong is the scripts that are also provided with the recordings. Furthermore, I appreciate how Gong shows who is speaking through different colors. What do you dislike about Gong? The downside to using Gong isn't Gong's fault... it's getting permission from customers to record the call. I have been using Gong for about 4 months and have not had any issues. What problems is Gong solving and how is that benefiting you? I labeled ...