Gong Reviews in August 2026: User Ratings, Pros & Cons

"Fast and easy way to search and find out what customers are saying during callls"

What do you like best about Gong? I like that I can quickly search for keywords and discover what customers are saying during sales or service calls. The site is organized well and easy to navigate. What do you dislike about Gong? I think the transcription feature is still lacking. I know good, accurate transcription is difficult but I almost never look or use the transcript feature, except when searching for keywords. Once I find a section of call I think I'm interested in, I have to ...

"Awesome revenue intelligence tool"

What do you like best about Gong? Great UI/UX, easy to integrate with Salesforce, offer all the essential features needed to review and analyze demos and sales video meetings and phone calls. It's a must-have software to improve sales performance and enablement What do you dislike about Gong? The support interface. Nowadays, they don't offer a live chat, only automatic answers and emails replies, which can be quite awful in case of emergencies. Also, until sometime ago, we didn't have a ...

"Awesome revenue intelligence tool"

What do you like best about Gong? Great UI/UX, easy to integrate with Salesforce, offer all the essential features needed to review and analyze demos and sales video meetings and phone calls. It's a must-have software to improve sales performance and enablement What do you dislike about Gong? The support interface. Nowadays, they don't offer a live chat, only automatic answers and emails replies, which can be quite awful in case of emergencies. Also, until sometime ago, we didn't have a ...

"The most comprehensive recording and review software I have ever used"

What do you like best about Gong? I love the analysis that Gong performs on the actual call. It allows me to skip between the different call participants and even narrow down on specific content using key-words detected within the call. What do you dislike about Gong? The UI could use a bit of clean up with the new modules like forecasting that Gong has brought to market. Possibly a more defined delineation of the modules would be ideal. What problems is Gong solving and how is that ...

"The product is very helpful in tracking your individual performance and also as a team."

What do you like best about Gong? The text script of voice is a very helpful tool. What do you dislike about Gong? Some words are not picked correctly by gong. What problems is Gong solving and how is that benefiting you? Gong helps in assessing the areas of improvement and then work on them.

"Couldn't live without Gong!"

What do you like best about Gong? I've been in sales/customer success both with and without a call recording tool like Gong and its an absolute game changer that saves me time, allows me to have the most informed calls with my clients, and provides continuous access to resources for them to succeed! What do you dislike about Gong? I have never been able to figure out how to turn off the automatic email reminders on my default meeting type - additionally, I wish the emails could address ...

"I've been using this service daily to improve myself,recap conversations for follow up emails/calls"

What do you like best about Gong? To be able to hear where I may have lost the client during the call or where I might have influenced their decision. Then to learn how to use this to become a more polished professional. What do you dislike about Gong? That it is not easier to see(without listening) the outcome of the call. If i knew which calls were successful or not, it would improve the time needed to grow /learn. What problems is Gong solving and how is that benefiting you? Helping me ...

"Super easy to use! Great experience so far."

What do you like best about Gong? The most helpful part of Gong is the actionable pieces of advice that they include in the email recap of the call. I actually get to apply it! What do you dislike about Gong? I haven't experienced any downsides yet! What problems is Gong solving and how is that benefiting you? Gong records my calls, and reports back to me with any promises I made to my customers.

"Gong has been helpful in more ways that I could even imagine"

What do you like best about Gong? Of course, there are the obvious places that Gong helps: things like having the ability to reference old calls, see what questions were asked, and maybe even check the tone of the call, but my favorite thing is getting an email from Gong recapping all the things that I promised to my prospects. Gong does a great job of keeping me honest and making sure I'm delivering on every detail that I mention. What do you dislike about Gong? I'd love a "dialer" option. ...

"Great platform for understanding our sales"

What do you like best about Gong? It is awesome to review our sales team's ability to provide powerful presentations and understand what the customer says and views What do you dislike about Gong? So far, I have not found a negative in the platform. What problems is Gong solving and how is that benefiting you? Gong solves our ability to understand how our sales and customer service teams answer actual customer questions and concerns.