Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great quality review app."

What do you like best about Gong? Great quality review app. I like to see the "stats" feature because it shows me essential things about my video conference, like the time I talked, the talk ratio, participant questions, points of interest and more. Also the AI does a vital job of marking what every participant s talking about and how the conversation is going. What do you dislike about Gong? I dislike the fact that sometimes the Gong doesn`t recognize other participants and doesn`t record ...

"Must-have for any salesperson"

What do you like best about Gong? The best part about Gong that I've noticed so far is how accurate their transcription is. It saves me so much time to be able to do a quick scroll through the transcript to find what I want instead of trying to skip back and forth 10 seconds at a time. The Zoom call recorder has a transcription service as well, but it isn't nearly as accurate or easy to navigate/search. What do you dislike about Gong? There aren't any true downsides to using Gong that I've ...

"Impact in areas to verify certain important aspects of the call."

What do you like best about Gong? The Call detail feature helps to get some powerful insights. What do you dislike about Gong? Nothing as of now, but the experience till now is really helpful. Recommendations to others considering Gong: nothing as of now. Thanks What problems is Gong solving and how is that benefiting you? checking quality of the calls is now easier with all the insights which were only possible if one listen to the full call.

"A great tool for consultants"

What do you like best about Gong? An easy tool to utilise and has various aid functions that allow you to stay on top of communication with clients. I could not recommend it more to my consulting peers. What do you dislike about Gong? I do not have much criticism for the platform, it would be great to see gong have active reminders based on conversations you have when writing an email. e.g. you organised to send a strategy deck on x date - would you like to include that in this email? What ...

"The best tool around for sales people!"

What do you like best about Gong? Incredible tool, it's helped tremendously when it comes to coaching, tracking deals, updates on deals, forecasting and even more. Definitely would recommend! What do you dislike about Gong? Only thing I can say is if it could refresh more often but aside from that it's an incredible tool and just something that we'll need to live with! What problems is Gong solving and how is that benefiting you? Better tracking of deals, coaching reps, forecasting

"Great tool for call coaching"

What do you like best about Gong? I like that I can access metrics on talk percentages, time taken to pause between giving a response, longest story told, question rate etc. This is super useful in helping me become more consultative on calls. What do you dislike about Gong? I get emails regarding sales pipeline. This might be something I need to adjust in my settings but I am a CSM, not a sales rep. Not a major but it could be useful being asked about your role and which features are ...

"Gong has been a life saver in the sales process!"

What do you like best about Gong? I love being able to playback my calls and the keyword search is huge in the event I need to go back and follow up on something with my client. What do you dislike about Gong? It starts recording before people actually join the call - Would gong recordings be able to start when participants start talking so we dont have to go back and trim down the call? What problems is Gong solving and how is that benefiting you? Solving the need to record in Zoom

"Great tool for call coaching"

What do you like best about Gong? I like that I can access metrics on talk percentages, time taken to pause between giving a response, longest story told, question rate etc. This is super useful in helping me become more consultative on calls. What do you dislike about Gong? I get emails regarding sales pipeline. This might be something I need to adjust in my settings but I am a CSM, not a sales rep. Not a major but it could be useful being asked about your role and which features are ...

"Gong is a fantastic tool so I can self coach"

What do you like best about Gong? I like that I can review my own calls in close to real time and see and listen to what I did well and also areas for opportunity. It's the best tool I've used for immediate feedback. What do you dislike about Gong? I wish that transcription was more accurate yet it's always close and combined with the audio/video recording it is easy enough to listen to the call as well as read the transcript. What problems is Gong solving and how is that benefiting ...

"I use Gong for all my scheduled calls. As a CSM, I love being able to record my calls."

What do you like best about Gong? Being able to record calls, share them, edit and make shareable snippets. I also really like being able to search through my colleagues' calls. What do you dislike about Gong? Nothing to dislike. I really like the platform, it is user-friendly and intuitive. Recommendations to others considering Gong: I recommend using it at full capacity, it is very useful especially if you are working with lots of clients. What problems is Gong solving and how is that ...