Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great way to record and review calls"

What do you like best about Gong? Gong is really easy to use. It easily connects to Zoom, makes it easy to search the call for key moments, mentions of competitor names, and more. I also love the email they send me after the call that tells me what the follow-up items are. That is really cool! What do you dislike about Gong? I wish there was a way to review how much talking that I do compared to the customer. Chorus has this feature, and it was a great tool to help shape my conversations to ...

"Great way to record and review calls"

What do you like best about Gong? Gong is really easy to use. It easily connects to Zoom, makes it easy to search the call for key moments, mentions of competitor names, and more. I also love the email they send me after the call that tells me what the follow-up items are. That is really cool! What do you dislike about Gong? I wish there was a way to review how much talking that I do compared to the customer. Chorus has this feature, and it was a great tool to help shape my conversations to ...

"Extremely Helpful with managing service towards customers"

What do you like best about Gong? The transcripts are great for being able to read and listen back to calls with customers. Even better is the "insights" section which can be somewhat tailored to specific things your industry/office/area is looking to get a glance at for calls and interactions. The trackers feature is also great for setting goals and self-improvement. What do you dislike about Gong? Sometimes the transcripts are not always 100% accurate, however, that isn't too much of an ...

"Fantastic 360 Visibility Platform"

What do you like best about Gong? Gong allows critical learning across the sales organization. Because all calls are recorded, transcribed, and graphed, various levels of staff can play, observe, and learn from the other personalities within the sales organization. Gong also allows people to at a glance see sale call and demo interactivity via graphing. Then a person can quickly move to various tipping points within the conversation. What do you dislike about Gong? It seems that recordings ...

"Saves time and makes me more effective"

What do you like best about Gong? Having every customer call recorded so that I can go back, at any time, to check in on how a deal has evolved. What do you dislike about Gong? I wish it would send post-call emails to me. Instead of having to pore through the transcript, it'd be nice to have an automated post-call email sent to me summarizing next steps I need to work on. What problems is Gong solving and how is that benefiting you? Every call is recorded, so I don't have to feverishly ...

"An efficient and data-rich sales enablement tool"

What do you like best about Gong? Having the "game tape" of a meeting is the feature I like best. It not only provides you a recording, but provides you with tools and features to really diagnose how your meeting went, what was discussed, and areas for improvement. What do you dislike about Gong? Some clients, although rare, do not like the idea of the meeting being recorded and documented to the degree that Gong offers. In certain contract situations, we've been asked to not have Gong ...

"Exceptional tool for the Account Executive to the Customer to the Management."

What do you like best about Gong? Opportunity to go back and review details of a meeting, create simple or detailed notes to share with collegues tied to the timing of the meeting and ability to share the meeting with customers. What do you dislike about Gong? On a very rare occasion a sentece or a few words are ommitted from the recording. What problems is Gong solving and how is that benefiting you? It allows me to focus on what the client is stating and asking for and not having to take ...

"Easy way to keep on top of Sales"

What do you like best about Gong? My favorite part is the easy integration to every Zoom meeting I have. It always starts recording right on time, never misses a beat, and being able to see the call in written format is huge. What do you dislike about Gong? At the moment, I have no complaints about this product. What problems is Gong solving and how is that benefiting you? It solves a few problems! First, it records every sales meeting I have. Second, it records the meetings automatically ...

"A must have for organizations where you need to quickly ramp up on previous calls and conversations."

What do you like best about Gong? Gong is an extremely convenient and easy way to monitor conversations that you or your team have had with clients, internally or with anyone you have a call with. The What do you dislike about Gong? Sometimes Gong cannot pick up specific terms or company names which makes searching through calls for mentions challenging. Company names specifically are often mistagged. What problems is Gong solving and how is that benefiting you? In client-focused businesses ...

"Seamless and efficicent at reducing labor debt. Highly effective."

What do you like best about Gong? Integration directly into communication channels makes it so simple to focus on engagement which doesn't detract from quality of conversation. What do you dislike about Gong? I believe with continued improvements to software and machine learning, this solution can continue to excel and be a leader in the space. What problems is Gong solving and how is that benefiting you? Gong is trying to help make meetings for efficiently while allowing participants to be ...