Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong changed the game in the B2B space."

What do you like best about Gong? When I was an SDR, Gong allowed me to listen to other of my peers calls to see what they are doing to get more meetings. When I got into Marketing, it allows me to listen to what are some things our customers are saying and I would use that to create a campaign. What do you dislike about Gong? I can't think of anything that I dislike about Gong yet. Everything is working properly for me right now. Recommendations to others considering Gong: If you're in ...

"Alright product (when it works)"

What do you like best about Gong? It's great to go back and review conversations with clients and be able to take more accurate notes than you would be able to take while the conversation is happening. It also allows you to be more engaged in your calls, making your clients feel like your full attention is on them. What do you dislike about Gong? Most of the time, the meetings are just not recorded, even if you follow all instructions, such as creating the meeting 30 minutes before and ...

"Gong is a powerful tool"

What do you like best about Gong? These are the features I most enjoy about Gong: The ability to review calls at a playback speed of my choice I can get a transcript of a call I can skip to a speaker of my choosing I can add notes to a call recording What do you dislike about Gong? The only hiccup I've encountered is that recordings may be shared for a limited time and I have to ask the owner for permission to listen if the allotted time has passed. Recommendations to others considering ...

"Must have tool for AEs, Directors, and really anyone with a hand in generating revenue"

What do you like best about Gong? Gong is a plug in that automatically joins calls and records them for you so you do not have to take notes yourself. It connects to Google Meet, Zoom, and I believe even Teams. It is able to breakdown conversations to give reps an understanding of deal likelihood and help forecast. It has a ton of power. What do you dislike about Gong? There are no real outliers of things that I dislike about Gong. Sometimes it will send email notifications to your inbox ...

"Gong allows me to get insights very easily"

What do you like best about Gong? What I like the most is the transcript functionality. What do you dislike about Gong? When a call is on a different language, it is not possible to retrieve key words. What problems is Gong solving and how is that benefiting you? Gong allows me to review ahead all calls from the sales cycle before taking over a client.

"Great tool to review calls from reps and get feedback on them"

What do you like best about Gong? - Great and easy interface - Well structured I enjoy the easyness of communicating with my team and the option to show some calls to some specific people. I love the transcriptions as well What do you dislike about Gong? I would like gong to have an option to translate calls that would help us a lot when sharing information within different markets. At the same time, id love to have the option to see shorter calls than a minute What problems is Gong solving ...

"Gong is really helpful"

What do you like best about Gong? You can hone in on a particular speaker or look for key words. What do you dislike about Gong? There is a lot of information that opens at the beginning that I don't need What problems is Gong solving and how is that benefiting you? Helping me learn business faster by seeing other sales pitches and finding client opportunities

"We use Gong to evaluate qualification, tonality and identify buying signals"

What do you like best about Gong? Transcript function to import directly into meeting and sales qualification notes What do you dislike about Gong? More in depth notes could be exported from the call into CRM What problems is Gong solving and how is that benefiting you? Call analytics, Sales coaching and improved quilification

"Beats Chorus. Period."

What do you like best about Gong? I love the UI, the robust CS support I get [Thanks Nicole!} and the great product-customer feedback loop. The AI is extremely strong and accurate and the deal board is a game changer. What do you dislike about Gong? There are still some issues importing meetings with "next steps" already scheduled into our deal board. What problems is Gong solving and how is that benefiting you? Efficient coaching! I have so much time left over in my day just using things ...

"Too dramatic to say - GAMECHANGER?"

What do you like best about Gong? Gong gives me visibility to everything I need to know. With only a few minutes, I can see what has been discussed, what and how the prospect / customer has to say, who the competitor mentions are - and even negative sentiments in emails. GREAT stuff. What do you dislike about Gong? Even with training, I would love our Sr. Leaders to be more engaged with the tool. But we're getting there. What problems is Gong solving and how is that benefiting ...