Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong has been awesome to go back and watch calls"

What do you like best about Gong? I like the action items feature where I can see what I said I would do to the customer. What do you dislike about Gong? Sometimes the transcription isn't accurate What problems is Gong solving and how is that benefiting you? It helps me remember what I talked about to a customer.

"Mid calls and no meetings"

What do you like best about Gong? I like how easy it is to be able to have an overview of what goes on during the day in terms of meetings. also the ability to join with a click of a button and connect to calls What do you dislike about Gong? maybe that it doesnt have enough versatility sometimes i think that the dialauge gets messed up or that there really is no way of reading what happens next in the call What problems is Gong solving and how is that benefiting you? Gong is helping me ...

"Gong saved my sales career"

What do you like best about Gong? It is the ultimate note-taker. I am TERRIBLE at multi-tasking on calls. Truly awful. Gong allows me to be fully invested in the call I'm having, without worrying about scribbling down notes frantically as I'm trying to actively listen. I OFTEN will re-watch calls before my next call to remember tidbits about the previous conversation. Lifesaver. What do you dislike about Gong? The search functionality could be a bit better. I sometimes struggle to find a ...

"Very Relevant Software"

What do you like best about Gong? Being able to share calls internally is invaluable. Our engineering team can hear exactly what a customer says and provide a relevant recommendation based on their problems. Not having to play telephone is great. I also like being able to listen to myself and pick up filler words and phrasing. It helps me hone my sales skills. What do you dislike about Gong? The Keywords feature on Gong isn't yet where it needs to be. This is likely due to limited AI data, ...

"Gong is a great surprize!"

What do you like best about Gong? I'ts a great reminder of potential sales, it analyzes my work and gives me suggestions. What do you dislike about Gong? Even though I worked in an account, it continues to remind me. What problems is Gong solving and how is that benefiting you? it analyzes my work and gives me suggestions and reminds me of potential sales.

"it help us learned from our calls and make an improvement next time."

What do you like best about Gong? the website can be accessed easily and very helpful. What do you dislike about Gong? not much because so far I like it and it's user friendly What problems is Gong solving and how is that benefiting you? it helps in improving our skills in customer service and communication skills.

"In general terms, levels up the sales game for your whole team."

What do you like best about Gong? Extremely helpful to improve your cold-calling skills, and review meetings. Makes very easy to check your metrics, receive feedback from your leaders, and so on What do you dislike about Gong? Sometimes searching for a lead is not so easy. You must exactly match a string like "COMPANY NAME - LEAD NAME". If not, sometimes you'll not find your lead. What problems is Gong solving and how is that benefiting you? Makes easier to remember what is essential about ...

"GONG - User Experience & Feedback"

What do you like best about Gong? 1. Anytime access & exhaustive resources available to build & share. 2. Call Analysis in dissection in detail & ready scripts avaialble. 3. Jump to a section of the call to listen & review, learn and enhance call efficiency. What do you dislike about Gong? Nothing. Perhaps, the accessibility to calls could be real-time, rather than waiting a couple of hours to gain access & listen to it. Also, the name of the recording does not show on all the calls. Some ...

"GONG - User Experience & Feedback"

What do you like best about Gong? 1. Anytime access & exhaustive resources available to build & share. 2. Call Analysis in dissection in detail & ready scripts avaialble. 3. Jump to a section of the call to listen & review, learn and enhance call efficiency. What do you dislike about Gong? Nothing. Perhaps, the accessibility to calls could be real-time, rather than waiting a couple of hours to gain access & listen to it. Also, the name of the recording does not show on all the calls. Some ...

"Gong is essential for remote onboarding"

What do you like best about Gong? I love that Gong captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take parts of those conversations and send them across my org and to my clients. Gong truly makes it easier for new sellers to learn the pitch and quickly get up to speed. What do you dislike about Gong? While I love the transcription feature on Gong, it's typically inaccurate and requires a human to make sense of the data. I'm sure ...