Gong Reviews in June 2026: User Ratings, Pros & Cons

"Over all great product and great to help improve sales and operations."

What do you like best about Gong? I can listen to my calls and my teammate's call to help improve our process. Our sales team has been able to monitor sales and increase productivity and reduce mistakes. What do you dislike about Gong? Overall it is a good product. I wish there would be a few more software integrations with smaller software. However, we managed to figure out how to work around it. What problems is Gong solving and how is that benefiting you? Gong will help us solve our ...

"Love Gong for calls!"

What do you like best about Gong? I love the tangible insights it provides. It enables me to put real improvements into practice and in turn my calls/meetings are better. It's also a great resource to have when sharing calls externally with customers and internally with colleagues to get coaching/feedback. What do you dislike about Gong? Haven't found anything yet. All around great. What problems is Gong solving and how is that benefiting you? Being customer-facing, you can live and die by ...

"Wonderful tool, takes better notes than I do!"

What do you like best about Gong? My favorite part of using Gong is the Points Of Interest. I can see keywords, quick links to questions asked, links to any action items that were mentioned... it's phenomenal. I can take notes all day long, but quickly checking the accuracy of my notes without having to listen to the entire call again is vital and helps me be much more efficient. What do you dislike about Gong? The transcription sometimes struggles with Southern accents, which I find ...

"Great tool especially when you have back to back calls"

What do you like best about Gong? Best part, I do not have to take notes. I can easily share the call or part of the call with stakeholders or with my team. This is very helpful. I always use this. What do you dislike about Gong? Translation needs to be improved. Sometimes, I can hear a person speaking clearly, but the translation is not up to the mark. There are some bugs when I review the transcript for the text to send someone as a message. What problems is Gong solving and how is that ...

"Very useful and insightful in terms of auditing calls"

What do you like best about Gong? I think the transcript that helps me in understanding conversation accurately What do you dislike about Gong? None so far. But probably also able to audit lower than 1 minute calls. What problems is Gong solving and how is that benefiting you? It solve our quality audit problem and in benefit me from having accurate insights.

"Helpful Tool"

What do you like best about Gong? My favorite aspect of Gong, is the action items it flags from calls. Also, the notification that someone may be looking to hear back from you via email is helpful. What do you dislike about Gong? Some of the more technical terms we use can be transcribed incorrectly by the AI, which makes searching more challenging. What problems is Gong solving and how is that benefiting you? Gong is helping to keep our client communication organized, and keeping our ...

"I never know it was possible!"

What do you like best about Gong? I really like how simple it is to record our meeting with Gong and how powerful is their transcripts feature. I also been using those together with Hubspot as well. Currently looking into exploring more feature of Gong that I can benefit from Gong. What do you dislike about Gong? I am trying to find out how to automatically add recorded Gong link to hubspots note so my peers can see those gong recording directly from hubspot. It will certainly save huge ...

"Review your calls"

What do you like best about Gong? For me, the most helpful part of Gong is the simple fact that I can review my calls. Critiquing my call flow, and ensuring I got all the information needed that I may have forgotten. What do you dislike about Gong? The downside of using Gong... is nothing. It's a win-win! What problems is Gong solving and how is that benefiting you? Agents or the person using Gong will be able to review the calls they have taken making sure they have not forgotten anything ...

"Makes organizing my pipeline much easier!"

What do you like best about Gong? I like that it reminds me about deals that have gone stale in my pipeline, I love the recording feature with highly detailed search and transcript capability. It's helped me prepare for demos by watching my colleagues' calls and learning from what works for them. Especially being in a remote setting I found that it's helped me ramp up my training and learning more quickly since I can watch other demos, searching for specific keywords to guide me. What do ...

"Great sales resource for SaaS"

What do you like best about Gong? I love being able to share the entire or a snip of the recording with prospects. My prospects review the videos all the time and truly find a lot of value in it. I also love being able to tag teammates in the call. For example, if a prospect asks a technical question I am unsure of, I can tag my team member in the call and they can review and give me an answer. What do you dislike about Gong? I would say the only downside is that I have had a couple ...