Gong Reviews in June 2026: User Ratings, Pros & Cons

"Helpful"

What do you like best about Gong? The Recommendations by Gong for every call are what I love most about the Gong, also we get them within a few hours.We can also compare our performance by the previous calls to the latest ones What do you dislike about Gong? I have been using Gong for almost three months now and so far, I have not experienced anything wrong.It gives appropriate recommendations within a few hours and also we can tag people to give a feedback/Review What problems is Gong ...

"Helps hold people accountable"

What do you like best about Gong? Gong announces itself clearly when joining calls, has an easy to search through interface, makes it easy to share call recordings with customers and internally What do you dislike about Gong? Transcripts are a little ehh, sometimes it just stops showing up to meetings randomly, trimming calls is a ittle clunky What problems is Gong solving and how is that benefiting you? It saves me from having to piece together what went on in the sales process from email ...

"Love how easy it is to review calls."

What do you like best about Gong? Gong makes it super easy to record, store and browse customer calls. When prepping for future calls, it's helpful to listen to a previous recording. The audio tracks help you fast forward to a point where a particular person is talking. The transcript makes it easy to look for keywords when trying to figure out at what point during the call the "xyz" point came up. If you don't just want to rely on your ability to take notes and listen/talk simultaneously, ...

"Much needed solution for salesperson!"

What do you like best about Gong? I record all my demos which I can then share w/my prospects (saving me doing a second demo for another member of their organization). I also use Gong to go back and review what was said as a refresher before the follow up appt. It has also been useful when a prospect says I said or didn't say something to go back and review. I find Gong a tool that I need in order to do my job effectively! What do you dislike about Gong? I don't dislike anything, but I ...

"A must-have for business professionals!"

What do you like best about Gong? I love the analysis at the end of calls that shows me how much I've been speaking...because it also tells me how much I've been listening to clients. What do you dislike about Gong? The only downside is that I'm not yet an expert at using Gong. I'm sure it will be even more potent once I learn how to use it. What problems is Gong solving and how is that benefiting you? Gong helps me optimize my calls with clients. As a customer success manager, it is ...

"Its very easy to use."

What do you like best about Gong? It's straightforward to listen to our and my colleagues' best calls and implement the best inputs on my calls. The comment section and the tagging method is also very helpful. What do you dislike about Gong? Nothing as such. Sometimes I felt difficulty finding good calls, but eventually, I learned how to work on Gong. One more thing, the call recording takes a bit longer time to reflect in Gong. What problems is Gong solving and how is that benefiting ...

"Helps to be strategic in my calls"

What do you like best about Gong? Being able to learn from other SDRs and taking listen to my past calls, Gong helps me formulate and strategize for better calls in the future. Having that ability to look back and learn from past calls helps me progress in my cold calls. What do you dislike about Gong? Sometimes it's a bit difficult to find my most recent calls. I usually have to wait for a way before they show up. Would love to be able to access calls that occurred the same day. Other than ...

"Intuitively extracts and separates audio based on speaker"

What do you like best about Gong? Gong lets me focus and get into the flow of the meeting. I no longer need to manually take transcripts of what people are saying, and can pay more attention to nonverbal cues. What do you dislike about Gong? The price. I wish it were possible to onboard with a free trial, not just for one person at the company, but multiple team members. Or maybe my company is just stingy. What problems is Gong solving and how is that benefiting you? Gong makes it easy to ...

"A must have time machine"

What do you like best about Gong? Can instantly search for texts that were said from 100's of recorded calls What do you dislike about Gong? In some (rare) cases the recording is a bit broken What problems is Gong solving and how is that benefiting you? 1. forgetting what was on a call - gong records and transcribes everything 2. Tracking specific keywords from multiple calls

"I'll be looking for Gong in all future sales jobs"

What do you like best about Gong? Have nothing but good things to say about Gong. My team uses the Deal board religiously to help get insight into deal progression, last activity, and potential at risk pipeline. Plus being able to access my entire team's library of calls for call coaching purposes has made us all better sellers. What do you dislike about Gong? There have been a few times that Gong has not registered a call or activity, or the platform has gone down as a whole. And as ...