Gong Reviews in June 2026: User Ratings, Pros & Cons

"Great benefit for inbound calls"

What do you like best about Gong? Artificial intelligence that makes listening and coaching easier, quicker, in an optimized way What do you dislike about Gong? less applicable to outbound calling due to the necessity of consent sentence (GDPR related) What problems is Gong solving and how is that benefiting you? insights and time optimization during coaching

"Gong has fundamentally changed the way peers and managers engage with coaching and developing."

What do you like best about Gong? Coaching ability, analytics, and ability to comment! Also love Salesforce integration and the fact that Gong speaks back to Salesforce, allowing easy forecasting What do you dislike about Gong? I can't really find anything I dislike about Gong. The filtering functionality is incredible and easy to manage representative pipelines. What problems is Gong solving and how is that benefiting you? It solves the problem of the inconvenience of listening to calls ...

"Good services to listen to my own recordings to see how to improve."

What do you like best about Gong? You can tag people in parts of your recording to receive feedback. What do you dislike about Gong? It takes some time to figure out how everything works and where to find what. What problems is Gong solving and how is that benefiting you? I am not sure what problems Gong is solving right now but it will surely improve the service.

"Great to get more feedback and learn more."

What do you like best about Gong? Feedback you get from calls, you can also check other calls to get more ideas. You can listen to yourself and improve calls. It is good to go back in time and hear the old calls you have. What do you dislike about Gong? I dont know. This is new for me. Until now, I do not have any complaintss. What problems is Gong solving and how is that benefiting you? The feedback you get from your calls and the benefits are that we can check what we need to improve to ...

"Great way to gather tangible data from sales calls!"

What do you like best about Gong? I have been using Gong.io for the past few months, and I have to say that it has been a game-changer for our sales team. The call analytics feature has given us insights into how our sales calls are going and where we can improve. It's amazing to see how much we've improved our pitch and close rates just by analyzing the data that Gong.io provides. What do you dislike about Gong? The interface is not very user-friendly (coming form an administrative side), ...

"Amazing tool that helps you to upscale towards being a successful sales person"

What do you like best about Gong? It is a beautiful tool for listening, improving your pitching skills, and flaunting your best practices to your team and team leads. What do you dislike about Gong? The Transcripts interpretation could be better. But it's funny when you read it What problems is Gong solving and how is that benefiting you? Honestly, its saves our ass from the customer's unreliable complaints

"The secret sauce for salespeople"

What do you like best about Gong? The ability to receive a transcript of your conversation with customers, to be able to go back and review how customers reacted, and the ability to learn how you stack up vs. top performers in simply invaluable to the modern day sales professional. What do you dislike about Gong? After 3.5 years of use, I really have nothing negative to say about Gong. What problems is Gong solving and how is that benefiting you? Gong eliminates the need for me to take ...

"The time Saver"

What do you like best about Gong? easy to access and easy to know where to jump the blank space to conclusions What do you dislike about Gong? user interface is very complicated and the colour inversions could be better What problems is Gong solving and how is that benefiting you? accessing the recordings is very helpful and help to understand where i have wasted time and the review of my performance helps me

"Great tool for coaching people new to sales, while also helping the veterans improve"

What do you like best about Gong? Grading different aspects of a sales call. I love seeing the green dots telling me that I'm in the recommended ranges for the amount I talk, the amount my clients talk, etc. What do you dislike about Gong? My biggest complaint is when I'm creating a Teams invite and using the "make it a gong meeting" button. It's cumbersome to log into the meeting and doesn't feel intuitive. What problems is Gong solving and how is that benefiting you? It's helping me catch ...

"Helps us improve quality of the call."

What do you like best about Gong? The best part is we can hear our own calls and review where we can do better. Also, we can listen to the best calls of our Team Members as well. What do you dislike about Gong? Nothing in particular to dislike. It is good just the way it is. What problems is Gong solving and how is that benefiting you? it helps us score our calls and compare our previous calls with the current one.