Gong Reviews in June 2026: User Ratings, Pros & Cons

"The best navigator for the rally!!"

What do you like best about Gong? Transcripts, call recordings, follow up reminders, risk analysis, keywords, visibility, ability to share recordings with customers. What do you dislike about Gong? Nothing that's a potential turn off. If the phone app can show the call stats it would be amazing. What problems is Gong solving and how is that benefiting you? Transcripts - easy to get an idea of what happened in the last call. Recordings - amazing way to learn and get feedback

"Really impressed"

What do you like best about Gong? Love being able to watch my own "Game tape", being able to coach my team via their meeting recordings, and being able to be more present during meetings versus taking notes. What do you dislike about Gong? Only downside might be clients who know they are being recorded may be less forthcoming with certain details/off the record info. What problems is Gong solving and how is that benefiting you? It helps me capture 100% of information from customers and ...

"Gong is amazing!"

What do you like best about Gong? Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far. What do you dislike about Gong? First time had some issues with the calendar integration, but solved it. Recommendations to others considering Gong: Go for it! Best tool of its kind. What problems is Gong solving and how is that benefiting you? Can review calls, find relevant parts easily ...

"Invaluable tool for coaches and teams"

What do you like best about Gong? Gong stands out to me fore a few reasons. It is highly intuitive and easy to set up, and our reps get a ton of value from the recordings and transcripts. The biggest value is the ability to share access with anyone in the organization. Our product and marketing teams use the data from Gong often to make strategic decisions and we used to hear that Sales wasn't being vocal enough about product needs. The ability to collaborate across departments within Gong ...

"Really impressed"

What do you like best about Gong? Love being able to watch my own "Game tape", being able to coach my team via their meeting recordings, and being able to be more present during meetings versus taking notes. What do you dislike about Gong? Only downside might be clients who know they are being recorded may be less forthcoming with certain details/off the record info. What problems is Gong solving and how is that benefiting you? It helps me capture 100% of information from customers and ...

"Have insights and know what’s being said"

What do you like best about Gong? Having ability to listen to calls from previous engagements What do you dislike about Gong? I don’t like the assistant feature in meetings Recommendations to others considering Gong: Having sales and support calls synced can help with ramping new reps too What problems is Gong solving and how is that benefiting you? Key insights into accounts track engagements and make it easy to take notes laters and search for keywords

"Easy to Use, Great Video Quality with Conversation Data"

What do you like best about Gong? I highly recommend this software to any CSM looking to record and analyze customer interactions. The software is easy to use, and the recording quality is excellent. The ability to analyze and tag calls is a game-changer for our team, allowing us to identify key customer pain points and areas for improvement quickly. This software has dramatically improved our ability to provide top-notch customer service. What do you dislike about Gong? Gong is a paid ...

"Gong has been incredibly insightful and a great tool to use"

What do you like best about Gong? The insights and activity functionality on the web application What do you dislike about Gong? none, i love using the tool, so nothing comes to mind. What problems is Gong solving and how is that benefiting you? I always like to see my activity and also my meetings recorded and Gong helps massively with this.

"Gong has helped me take out the pain of notetaking during customer calls"

What do you like best about Gong? The upside of using Gong is that I don't have to lose focus during a call to jot down a note. I know that Gong has captured everything I need What do you dislike about Gong? I haven't discovered any downsides to Gong yet. I'm new to the platform. What problems is Gong solving and how is that benefiting you? Gong is helping to remove my need to take notes during customer calls.

"I enjoy Gong because it has a seamless and easy to understand user interface."

What do you like best about Gong? The user interface! It is very easy to navigate Gong and find exactly what I am looking for. It saves me time which I can allocate elsewhere within my career while also easing any potential frustrations. What do you dislike about Gong? I wish Gong had more options with scanning calls. It would be extremely helpful to search through calls by keywords or more topics. I find the topics available do not completely cover exactly what I want to search in ...